The Program
At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.
In Your Role You Will
Administrative & QA Support
- Perform administrative tasks to support program operations and relieve workload from Quality Assurance (QA) staff (e.g., filing, data entry, and record management).
- Greet and assist clients, caregivers, visitors, and community representatives in a courteous and professional manner.
- Coordinate day-to-day office activities and support internal communication across departments.
- Schedule meetings, appointments, and interviews; prepare agendas and take/distribute meeting minutes.
- Assist with monthly reports, staff summaries, and recurring documentation requirements.
- Manage office supply inventory and coordinate service requests.
- Help facilitate project planning and support internal staff with administrative needs.
Caregiver Onboarding & SAFE Support
- Coordinate and support the onboarding process for contracted caregivers, including:
- Conducting initial telephone interviews
- Completing reference checks and collecting certifications
- Assisting with paperwork and document verification
- Supporting HUB registration and caregiver file setup
- Provide administrative assistance to SAFE and SAFE Supervisor-trained staff (e.g., organizing assessments, managing documentation).
- Ensure all caregiver records and compliance documentation meet MCFD standards.
The Position
Reporting to the Program Directors and Executive Director, the Administrative Assistant provides multifaceted support to program operations. This role plays a vital part in enhancing service delivery by supporting administrative workflows, assisting with caregiver onboarding, and ensuring timely, organized contract documentation and communication with Ministry of Children and Family Development (MCFD). The successful candidate will contribute to Taproot’s ongoing compliance with MCFD and CARF/CET standards, while fostering a professional, welcoming environment for clients, caregivers, and community partners. This position is also responsible for managing front desk operations.
This position is on-site and based out of the Langley, BC administration office.
Scheduling
One (1) permanent, full-time position with a schedule of 40 hours per week:
- Monday through Friday, 0830-1630
Mandatory Pre-Employment Screenings and Checks
*** Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.
As An Ideal Candidate You Possess
- Post-secondary education in Business Administration, Office Management, Social Services, or a related field is preferred.
- Minimum 2 years of experience in administrative or contract support roles; onboarding or HR experience is a strong asset.
- Experience supporting or working alongside SAFE-trained teams is an asset.
- Knowledge of MCFD processes, or experience working with funders, is strongly preferred.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with databases and shared portals is an asset.
- Excellent organizational and communication skills; strong attention to detail.
- Ability to manage confidential and sensitive information with professionalism and discretion.
- Understanding of the community living or social services sector is an asset.
What Taproot Community Support Services Does
At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.
Our Employees Enjoy
- Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
- Work/life balance
- Learning and career development opportunities
- Competitive wages and salaries
- Paid vacation and benefits for eligible employees
- Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
- Matching RRSP plan for eligible employees within Alberta
- Professional development opportunities and job-related training
- Employee and Family Assistance Program
- Long Service Milestone rewards
- Employee referral bonus program
- A values-driven workplace — as a Certified B Corp, we're committed to using business as a force for good
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.
Website reference
For more information on Taproot Community Support Services visit our website: taproot.ca
Closing Statement
We recognize that equity diversity and inclusion (EDI) is an important element in our work and in our day to day lives.
No telephone calls please. Only those candidates selected for an interview will be notified.
