Ashley HomeStore located in the Atrium in Dartmouth is looking to add a part-time Front-Desk administrator to the team. We expect this position to fall in the range of 15-25 hours per week, and will require weekends or evening work. This is a great opportunity for a student, looking for PT hours, or for someone with a FT job looking to supplement those hours.
Job Responsibilities
- Responding promptly to customer inquiries – in phone and in person
- Directing calls through the network
- Providing support to sales staff as needed
- Receiving and issuing customer payment
- Running reports for Store Manager and Customer Service Manager as needed;
- Performing closing procedures;
- Working closely with Service Coordinator to ensure store service issues are dealt with promptly – following up with customers to schedule parts; scheduling exchange scheduling exchange orders.
- Managing customer expectations regarding delivery and service issues;
- Reviewing order schedule daily to prevent delivery/pick up issues;
- Ensuring financing programs are sold accurately and processing
- Other administrative duties as required.
Requirements:
Skills and Knowledge:
- Passionate about customer service;
- Strong organizational skills with the ability to multi task and prioritize effectively
- Positive attitude, team-oriented.
- Effective problem-solving skills;
- Excellent attention to detail;
- Strong computer skills – proficiency in Microsoft Office Suite
Education and Experience:
- Previous experience in customer service is preferred;
- High school diploma;
Work Location: In person
