JOB SUMMARY
Venue Coordinators oversee the successful operation of all front-of-house activity at the festival venues, facilitating an outstanding patron experience.
CIFF runs September 24 to October 4, 2026 - due to tight timelines, the successful candidate will be asked to not book vacation or time off between September 1st and October 4th.
APPROXIMATE WORK HOURS
September 1-15: 4 hours of training
September 15-October 4: 20-60 hours a week, depending on venue assignment
October 8-9th: 2 hours for post festival review (online)
ESSENTIAL FUNCTIONS
- Acquiring deep knowledge of the festival’s venues, programming, special events, ticketing products and Admissions Policy, so as to provide excellent and informed customer service to all attendees
- Working with Volunteer Coordinator to ensure roles are filled and attendance is tracked
- Managing venue volunteers
- Ensure safety standards are met within the venue, escalating safety concerns to Operations Director where necessary
- Overseeing audience load-in/out, change over including theatre cleaning between screenings, line management, crowd control and points of entry (ticket collection/scanning), all in a timely fashion to ensure screenings start on time
- Liaising with projectionists to ensure that film testing is complete in a timely fashion before the public is admitted to the auditorium.
- Posting and/or verbally making audience advisories and announcements as necessary, including assisting with film introductions if required
- Working with the Box Office Coordinator to support smooth operation of the Venue Box Office
- Ensuring venue is set up according to festival site plan
- Troubleshoot front of house issues at the venue, identifying and escalating significant concerns to the Operations Specialist
- Providing detailed post mortem notes and archived files (hard and electronic) relevant to the position and the work accomplished following the Calgary International Film Festival
- Other tasks as required
QUALIFICATIONS
Must Haves:
- Outstanding collaborator and team player
- At least two years experience in management of front line customer service in a busy, fast-paced environment
- Outstanding leadership ability
- Comfort and skill working with large crowds, while providing exceptional customer service
- Capacity to work long hours, including evenings and weekends
- Ability to handle difficult situations with aplomb and grace
Assets:
- Experience working in a festival or special event environment
- Experience supervising other staff or volunteers
- Comfortable and engaging public speaker
- First aid certification
Applications will be open until July 31, 2026
