Director of Care
Lead Exceptional Care. Build Exceptional Teams.
At Home Instead, we believe aging should be met with dignity, independence, and compassionate support. As one of the world's leading providers of home care, we are committed to enhancing the lives of older adults and their families through high-quality, relationship-based care.
We are looking for an experienced, compassionate, and results-oriented Director of Care to lead our clinical and care operations in Ottawa. This is a leadership role for someone who is equally passionate about delivering exceptional client outcomes, developing high-performing teams, and driving operational excellence.
About the Role
The Director of Care is responsible for overseeing all clinical and care delivery functions while ensuring exceptional service, regulatory compliance, and outstanding client and caregiver experiences. Reporting to the General Manager, this role works closely with recruitment, scheduling, sales, and operations to ensure every client receives the highest standard of care.
This leader will build strong relationships with clients, families, healthcare professionals, and community partners while coaching and developing a team that consistently delivers on Home Instead's mission.
Key Responsibilities
Clinical Leadership
- Provide leadership and oversight for all client care services.
- Ensure care plans meet client needs and comply with professional standards.
- Oversee client assessments, reassessments, and quality assurance visits.
- Support complex care cases and provide clinical guidance to the team.
- Ensure compliance with all applicable provincial legislation and Home Instead standards.
Quality & Client Experience
- Maintain exceptional client satisfaction and service quality.
- Monitor key quality metrics and implement continuous improvement initiatives.
- Resolve client concerns promptly and professionally.
- Conduct regular care reviews and quality audits.
- Ensure accurate and timely documentation.
Team Leadership
- Lead, mentor, and develop Care Coordinators and clinical team members.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Support caregiver education, coaching, and performance management.
- Partner with Recruitment to ensure appropriate staffing and retention.
Operations
- Collaborate with Scheduling to maximize continuity of care.
- Monitor clinical KPIs and operational performance.
- Assist with policy implementation and regulatory compliance.
- Participate in leadership meetings and strategic planning.
Community & Professional Relationships
- Build strong relationships with hospitals, physicians, community agencies, retirement residences, and referral partners.
- Represent Home Instead professionally within the healthcare community.
Qualifications
- Registered Nurse (RN) in good standing with the College of Nurses of Ontario (CNO).
- Minimum 5 years of progressive leadership experience in home care, community care, long-term care, or healthcare management.
- Strong knowledge of Ontario healthcare regulations and home care best practices.
- Experience leading multidisciplinary teams.
- Excellent communication, coaching, and relationship-building skills.
- Strong organizational and problem-solving abilities.
- Proficiency with Microsoft Office and electronic health record/documentation systems.
- Valid driver's licence and reliable vehicle.
What We're Looking For
The ideal candidate:
- Leads with empathy and accountability.
- Makes sound clinical and operational decisions.
- Builds trust with clients, families, and staff.
- Thrives in a fast-paced environment.
- Uses data to improve performance.
- Is passionate about developing people and creating an exceptional workplace culture.
Why Join Home Instead?
- Opportunity to lead one of Ottawa's premier home care teams.
- Meaningful work that positively impacts the lives of seniors and their families.
- Collaborative leadership team.
- Professional development and career growth opportunities.
- Competitive salary.
- Performance-based bonus opportunity.
- Comprehensive benefits package.
- Paid vacation.
- Mileage reimbursement.
If you are an experienced healthcare leader who is passionate about clinical excellence, developing people, and making a difference every day, we'd love to hear from you.
Apply today and help us change the face of aging in Ottawa.
Job Type: Full-time
Pay: $70,000.00-$100,000.00 per year
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- RRSP match
- Vision care
Licence/Certification:
- Registered Practical Nurse (required)
- Driving Licence (required)
Work Location: In person
