Job Req ID: 2650
Title: Retail Store Representative
Company: CN Tower
Location: CN Tower - Finance, 290 Bremner Blvd, Toronto, ON
Employment Status: Employee (Seasonal) Reason for Hire: Addition
Short Summary
Provide guests with superior service by providing information and sales assistance on CN Tower products and services. Sell, replenish and merchandise retail store products.
Job Description
Selling:
Accurately and efficiently operate point of sales system and accurately maintain all cash at the till
Demonstrate superior communication and listening skills
Execute role in specific area of responsibility with demonstrated quality focus and delivery
Upsell, cross sell, and substitute sell all possible CN Tower products
Demonstrate excellent product and service knowledge.
Merchandising assistance as required
Loss Prevention:
Employ counterfeit measures to ensure that all cash (Canadian and American), debit cards, credit cards, traveler’s cheques, vouchers and gift certificates are verified and authentic
Assist guests who have activated the store alarms to ensure legitimacy of in store purchase requirements
Customer Service:
Demonstrate excellent product and service knowledge
Demonstrate superior communication and listening skills
Present a professional image to guests; act as ambassador of the CN Tower and the City of Toronto
Engage and interact with guests
Miscellaneous:
Communicate guest requests to management
Maintain orderly appearance of cashier areas and supplies stocked
Contribute to specific interdepartmental programs as required
Additional responsibilities as directed by the Supervisors, Retail Store
Adhere to all Company policies and departmental procedures.
Other duties as required
Qualifications
Retail sales experience an asset
Retail loss prevention and/or hospitality and tourism experience is an asset
Understanding and familiarity with retail processes, selling /up selling an asset
Bilingual (English/French) an asset
Working Conditions
High stress, fast paced environment
Ability to stand or walk for long periods of the day.
Interacts with employees, management and the public at large.
Flexible to work rotating shifts, which includes but is not limited to evenings, weekends, holidays and overtime as required.
Light to infrequently moderate physical effort. Requires handling of light and moderate weight objects including CN Tower merchandise/inventory, office equipment and other office supplies.
Compensation & Benefits
Rate of Pay: $17.60
Benefits: Employee Family Assistance Program, Complimentary CN Tower tickets after 3 months, Food and Retail discounts, Uniform provided and laundered
COMPANY OVERVIEW:
Located in the heart of the Entertainment District, the CN Tower is a quintessential Canadian experience, welcoming over 1.8 million visitors each year, and we pride ourselves in our dynamic and diverse culture. With our commitment to service excellence at every guest interaction, CN Tower employees help to create an experience that is truly unique to the City of Toronto.
Canada Lands Company CLC Limited is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Canada Lands Company is proud to provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation, please inform us as soon as possible and we will work with you to meet your accessibility needs.
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Work Location: In person
