Job Overview
Are you passionate and driven to help business find solutions. We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America and are looking for skilled Customer Care Agents.
The IT Administrator is passionate about solving problems and is responsible for the effective operation of information technology (IT) services and support across the organization. The individual is responsible for assisting the IT Manager in strategic and tactical planning, as well as identifying, selecting, and deploying the appropriate technology resources that will support corporate goals and objectives.
Responsibilities
- Assist in planning, developing, and managing all IT services, programs, and support throughout the enterprise.
- Support IT Manager with internal IT support deliverables (server security, software updates, hardware maintenance etc.) including implementation, deployment and operation of information systems and technology solutions for business needs.
- Maintain healthy Wi-Fi, and SFTP connections and keep a track of encryption keys.
- Optimize the use of Facebook, Twitter, etc. for business purposes.
- Manage website functionality and development.
- Assist IT Manager with the direction and facilitation of IT strategic and tactical planning.
- Support with research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
- Project management for IT-related undertakings, including clear capture of business requirements, provision of functional deliverables, milestone planning, and project post mortems.
- Ensure that applicable project management practices are followed throughout project lifecycles.
- Assist with conducting capacity planning for network bandwidth, storage requirements, messaging, Web sites, and other applications.
- Run vulnerability scan and mitigating threats.
- Look at firewall for malicious traffic.
- Perform antivirus scans and mitigating the threats.
- Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers.
- Create and deliver business cases for technology acquisitions.
- Create status reports as required; present findings to senior management.
- Plan end-user training as required.
- Act as advocate for IT department and its initiatives.
- Perform other related duties as assigned.
Requirements
- Post Secondary Degree or Diploma in computer science, or an acceptable combination of education and relevant experience required.
- 2+ years of direct work experience in an IT management capacity required.
- Advanced overall knowledge of networking, operating system, and server architectures
- Proficiency with VPN networks, firewalls, encryption, and other aspects of network security technologies.
- Advanced knowledge of Web design/application principles and tools
- Good overall knowledge of programming concepts, software development cycles, and associated tools and platforms
- Working experience in the call center industry an asset
- Social media platform management experience preferred.
- Manual dexterity required to use desktop computer and peripherals.
- Ability to lift or move up to 20lbs
ICCS is an equal opportunity employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Job Types: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Extended health care
- On-site parking
- Paid time off
Work Location: In person
