We’re looking for a proactive and customer-focused Service Appointment Coordinator to join our team and play a key role in keeping our service department running smoothly.
In this position, you’ll be the first point of contact for many of our customers—connecting with them to schedule maintenance, follow up on their service experience, and introduce valuable after-sales services and promotions. Your ability to build rapport, stay organized, and communicate clearly will directly impact customer satisfaction and retention.
This is currently a temporary position with strong potential to transition into a full-time role for the right candidate.
What you’ll be responsible for:
- Reaching out to customers to schedule manufacturer-recommended maintenance and service appointments
- Promoting current service specials and after-sales offerings
- Following up with customers to ensure satisfaction and address any concerns
- Booking, confirming, and managing appointments efficiently
- Maintaining and updating the customer database
- Contributing ideas to improve call scripts and customer engagement strategies
What we’re looking for:
- Strong communication skills and a confident, professional phone presence
- Organized and detail-oriented with the ability to manage multiple tasks
- A positive, team-oriented attitude and customer-first mindset
- Previous customer service experience is an asset
Requirements:
- Valid Ontario Driver's Licence in good standing (preferred).
- Reliable transportation (location is not accessible by public transit)
What we offer:
- Competitive hourly wage: $20.00–$22.00
- Dental care, extended health care, and life insurance
- Employee dealership discounts
- Opportunity for long-term growth within the organization
We are committed to providing accommodations upon request throughout the hiring process.
Pay: $20.00-$22.00 per hour
Work Location: In person
