Join MacMor Industries as an Inside Sales Representative
Be the face of exceptional service and drive customer success at MacMor Industries!
As an Inside Sales (Order Desk) Representative, you’ll be at the heart of our customer experience—delivering friendly, knowledgeable support both in person and through direct contact (phone and email). You’ll build relationships with our valued customers, help them find the right solutions, and ensure every order is handled with care and accuracy.
What You’ll Do:
- Support Outside Sales by fulfilling orders and recommending alternatives via phone, email, or in person
- Deliver expert, personalized service at the Order Desk, leveraging deep product knowledge
- Identify customer needs and suggest the best merchandise solutions
- Serve as a trusted advisor for customers, providing expert product recommendations and creative substitutions when needed.
- Demonstrate product features and guide customers on usage and care
- Provide accurate pricing, credit terms, and delivery details
- Process sales orders and handle payments or credit authorizations
- Package merchandise and manage in-store displays and stock
- Maintain organized, safe, and tidy work and sales areas
- Keep vendor catalogues up-to-date and accessible
- Collaborate with Purchasing to source products or substitutions
- Address and investigate customer complaints, completing required quality reports
- Conduct root cause analysis and monitor corrective actions for quality management
- Stay ahead of industry trends and maintain deep knowledge of MacMor’s extensive product range, empowering you to offer the best solutions every time.
- Assist with inventory counts and other duties as needed
Skills that will make you successful in this role.
- Thrive in a fast-paced environment and stay cool under pressure
- Communicate clearly and confidently—both in writing and conversation
- Share feedback and ideas with management and the team
- Stay organized, plan ahead, and juggle multiple tasks with ease
- Tackle challenges with creative problem-solving
- Bring sharp attention to detail and accuracy to everything you do
- Show initiative, motivation, and a drive to succeed
- Always present yourself professionally and follow company guidelines
- Collaborate effortlessly with colleagues across all departments
What We’re Looking For:
- At least 2 years of experience in an Order Desk or Sales role
- Comfortable navigating Windows, Microsoft Office, email, and the web like a pro
- Strong written and verbal communication skills—plus solid math and spelling to keep things running smoothly
Why MacMor?
- You’ll be part of a team that values quality, safety, and continuous improvement—backed by our robust Quality Management System and Safety & Health Program.
- You’ll have the opportunity to grow your product expertise, expand your industry knowledge, and make a real impact on our customers’ success.
- We foster a supportive, collaborative environment where your ideas and initiative are recognized and rewarded.
Bring your passion for customer service and sales, and help us set the standard for excellence at MacMor!
Job Types: Full-time, Permanent
Pay: From $45,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
