Overview
We are seeking a highly organized and detail oriented Process Documentation Specialist to support our Medical Device Reprocessing Department (MDRD) by developing, standardizing, and maintaining all operational documentation.
Prior MDRD or clinical experience is not required but is an asset. We will provide full training on MDRD workflows, standards, and equipment.
The ideal candidate excels in technical writing, process mapping, interviewing SMEs, and translating complex workflows into clear, structured documentation.
Key Responsibilities
- Develop and maintain SOPs, Work Instructions, and controlled documents for MDRD workflows
- Create detailed Visio process maps for decontamination, assembly, sterilization, storage, and distribution
- Conduct interviews and process observations with MDRD staff, OR teams, and clinical stakeholders
- Learn and apply MDRD workflows, safety protocols, and regulatory requirements
- Review Instructions for Use (IFUs) and incorporate them into documentation
- Maintain document control practices including versioning, approvals, and audit readiness
- Identify process gaps, inconsistencies, and opportunities for standardization
- Support training and onboarding through clear, operator‑friendly documentation
Required Qualifications
- 2–5 years of experience in technical writing, process documentation, business analysis, or process engineering
- Strong proficiency in Microsoft Visio
- Excellent technical writing and communication skills
- Ability to conduct structured interviews and extract process knowledge
- Strong attention to detail and organizational skills
- Ability to work in a clinical environment (training provided)
Preferred Qualifications (Trainable if missing)
- Experience in healthcare, quality, or regulated environments
- Familiarity with document control systems
- Understanding of ISO, IPAC, or CSA standards
- Lean or Six Sigma training
Competencies
- Technical Writing & Documentation
- Process Mapping & Visualization
- Process Discovery & Interviewing
- Learning Agility
- Communication & Collaboration
- Professionalism in Clinical Environments
- Attention to Detail
- Digital Tool Proficiency (Visio, QMS, Office)
Why Join Us?
- No MDRD experience required
- High‑impact role supporting patient safety and clinical excellence
- Opportunity to build a complete MDRD documentation system
- Collaborative environment with strong clinical and operational exposure
- Competitive compensation and benefits
Pay: $75,000.00-$95,000.00 per year
Work Location: In person
