Job Title: Bell Person
Reports to: Director of Guest Services
Job Summary:
The Bell Person at Hard Rock Hotel London is a key member of the guest services team, responsible for providing exceptional customer service by assisting guests with luggage handling, providing information about hotel amenities, and ensuring a smooth and memorable check-in/check-out process. The Bell Person will also be tasked with greeting guests with genuine enthusiasm and a positive attitude, ensuring their needs are met and they feel welcomed from the moment they arrive.
Key Responsibilities:
Guest Arrival & Departure:
- Greet guests upon arrival with a warm, genuine and friendly attitude.
- Assist with unloading luggage from guest vehicles and transporting it to their rooms.
- Provide information on hotel amenities, services, and nearby attractions.
- Offer assistance with luggage during check-out, ensuring smooth departure.
- Escort guests to their rooms, explaining room features and hotel facilities.
- Be the ambassador of the Hard Rock Hotel as well as the city of London Ontario.
- Contribute to the hotel’s Forbes Travel Guide service goals through consistent delivery of polished, anticipatory, and personalized guest service.
Concierge Support:
- Assist with guest inquiries, including directions, reservations, and event information.
- Offer recommendations on local attractions, dining, and entertainment options.
- Coordinate with other hotel departments (e.g., valet, housekeeping) to fulfill guest requests.
Room Deliveries:
- Deliver items such as room service orders, amenities, and packages to guest rooms in a timely and efficient manner.
General Hotel Assistance:
- Maintain the cleanliness and orderliness of the lobby, entrance, and bell desk area.
- Assist with any special guest requests, ensuring high standards of service are met.
- Carry out tasks such as assisting with valet parking, managing incoming and outgoing mail, and helping guests with transportation arrangements.
Team Collaboration:
- Work closely with the front desk, housekeeping, and F&B teams to ensure all guest needs are met.
- Communicate guest requests or issues to the relevant departments to resolve promptly.
Safety & Security:
- Maintain awareness of hotel security procedures and ensure the safety and comfort of all guests.
- Safeguard guest luggage and belongings by properly storing and delivering them.
- Maintain guest and hotel confidentiality at all times.
Qualifications & Skills:
- A passion for exceptional service and an interest in contributing to a Forbes-level service culture.
- Experience: Previous experience in a hospitality or customer service role preferred but not required.
- Communication Skills: Strong verbal communication skills and a professional demeanor.
- Customer Service: A passion for providing exceptional service and ensuring guest satisfaction.
- Physical Stamina: Ability to lift and carry heavy luggage, and stand for extended periods.
- Team Player: Ability to work effectively in a fast-paced team environment.
- Flexibility: Willingness to work evenings, weekends, and holidays as needed.
- Positive Attitude: A friendly and approachable personality, committed to delivering outstanding experiences to guests.
Physical Demands:
- Standing and walking for extended periods of time.
- Lifting and carrying luggage up to 50 lbs (22 kg) in a safe manner
- Occasional bending, reaching, and stooping.
Work Environment:
- Work within a dynamic hotel setting with a team of passionate individuals committed to excellence.
- Learn from seasoned hospitality leaders that have an extensively accumulated knowledge of the industry from global flagship brands and enhance your own skills in the process.
- Must be comfortable working in an environment where high energy, music, and vibrant atmosphere are key components of the culture.
- Must be comfortable with working both indoors and outdoors in various weather conditions.
Hard Rock Hotel London Ontario is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.
Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact us at [email protected].
Job Type: Part-time
Pay: $18.00-$19.00 per hour
Benefits:
- Discounted or free food
- Paid time off
- Store discount
Work Location: In person
