Note: Must already be legally entitled to work in Canada to be considered for the position
At Ramada by Wyndham Fredericton we look for people who are charming, confident, and those who know what it takes to exceed guest expectations. Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and provide information to callers or direct them to the appropriate department
- Assist guests with inquiries, requests, and complaints, ensuring their needs are met promptly
- Handle cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up - Provide exceptional customer service to ensure guest satisfaction
- Collaborate with other hotel staff to ensure smooth operations
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Up-sell rooms where possible to maximize hotel revenue.
Experience:
- Previous experience working at the front desk of a hotel or similar establishment is a strong asset
- Familiarity with phone systems and standard office equipment
- Must have effective communication skills, both verbal and written
- Good customer service skills with a friendly and professional demeanor
- Ability to multitask and prioritize tasks effectively
- Knowledge of hospitality industry practices and procedures is a plus
- Bilingual/multilingual skills are an asset
At our hotel, we value our employees and offer a supportive work environment. Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay rate
- Opportunities for career growth within the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and services
If you have excellent customer service skills, attention to detail, and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to become a part of our dedicated team of professionals.
Job Types: Full-time, Permanent
Salary: $15.00-$16.85 per hour
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Supplemental pay types:
Ability to commute/relocate:
- Fredericton, NB E3A 8C2: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
