Job Title: Housekeeping Manager
Location: Windermere House
Position Summary: Windermere House is seeking an experienced Housekeeping Manager to ensure the cleanliness, orderliness, and overall maintenance of our facilities. The Housekeeping Manager will lead a team of housekeeping staff, coordinate schedules, and uphold the highest standards of cleanliness and hygiene.
Reports to: Operations Manager
Essential Job Functions:
- Hire, train, and develop the housekeeping team.
- Schedule and coordinate daily cleaning activities to ensure efficiency and thoroughness.
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing training, and ensuring proper labeling of hazardous supplies in accordance with the company's Health & Safety program.
- Monitor inventory levels and order supplies as needed.
- Monitor expenses and implement cost-saving measures without compromising service quality.
- Collaborate with other departments such as maintenance and front desk to ensure seamless operations.
- Conduct regular team meetings, training sessions, and performance reviews to ensure a high level of professionalism and competence.
- Implement policies, programs, and procedures to maintain company standards for guest services and ensure a positive and memorable experience.
- Develop and maintain staff schedules based on forecasts, business demands, and holiday trends.
- Manage and submit housekeeping labor tracking and attendance tracking.
- Address and resolve guest issues and complaints effectively and in a timely manner.
- Implement and monitor quality assurance programs to maintain high service standards.
- Regularly assess guest feedback and implement improvements based on suggestions and comments.
- Perform any other job-related duties as assigned.
Required Skills:
- In-depth knowledge of housekeeping principles, cleaning techniques, and safety standards.
- Knowledge of inventory management and budget control.
- Excellent organizational and time management skills.
- Ability to handle problem-solving situations and make judgment decisions.
- Ability to address issues arising from guest complaints using problem-solving and de-escalating techniques.
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to work in a fast-paced environment and make decisions quickly and confidentially.
- Demonstrated tact and diplomacy with highly confidential information.
Interpersonal Ability:
- Be approachable to team members, managers, executives, vendors, and third parties.
- Respond promptly, accurately, and reasonably when making decisions to ensure successful problem resolution.
- Exhibit strong analytical, organizational, and multitasking skills.
- Foster a climate of continuous learning, growth, and improvement.
- Operate under pressure to meet deadlines and strive for excellence.
Mathematical:
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Computer:
- Proficient in using MS Office applications, including Word, Excel, and PowerPoint.
Health & Safety:
- Maintain knowledge of safety policies and procedures and perform assigned duties safely.
Education and Experience:
- College diploma is considered an asset.
- Minimum 3 years of management experience.
Physical Requirements:
- Endurance to stand and walk for long periods.
- Ability to lift up to 50 lbs.
- Frequent bending, stooping, kneeling, reaching, pushing, and pulling carts weighing up to 50 lbs.
Work Environment:
- Work in a busy hotel environment and an office setting with moderate noise levels.
- Adhere to safety measures and protocols.
How to Apply: Interested candidates are invited to submit an application detailing their relevant experience and why they would be a great fit for Windermere House.
Job Types: Full-time, Permanent
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
Flexible language requirement:
Experience:
- Cleaning: 1 year (preferred)
Language:
Work Location: In person
