Job Summary
We are seeking a proactive and detail-oriented Order Desk Clerk to join our dynamic team. In this role, you will be the vital link between our customers, sales teams, and warehouse operations, ensuring that orders are processed accurately and efficiently. Your enthusiasm and organizational skills will help streamline order management, improve customer satisfaction, and support overall business success. This paid position offers an exciting opportunity to develop your administrative expertise in a fast-paced environment.
Responsibilities
1.Site Measurement Conversion & QBO Order Processing
- Convert customer-provided square footage and site measurements into exact ordering units.
- Create, manage, and convert Estimates, Sales Orders, and Invoices in QuickBooks Online.
2. Inventory & Stock Allocation in QBO
- Monitor real-time QBO quantity-on-hand (QOH) vs. reserved stock to prevent over-promising materials to customers.
- Issue internal pick tickets to the warehouse floor
- Perform regular stock reconciliations to ensure physical warehouse inventory matches QBO system records.
3. Customer Accounts, Payment Processing & Financial Hand-off
- Receive and process customer payments from multiple channels (email, EFT, EMT, cash, cheque, etc.) and accurately apply payments to customer accounts in QBO.
- Collect and apply customer deposits/prepayments in QBO
- Maintain and monitor Accounts Receivable (A/R) to ensure timely collection of outstanding balances.
- Process customer returns and restocking fees, generating corresponding Credit Memos and Inventory Adjustments in QBO according to company return policies.
- Resolve billing or line-item discrepancies directly with customers prior to final invoicing.
4. Delivery & Logistics Coordination
- Schedule delivery company pick-ups for customer drop-offs and communicate timelines to warehouse fulfillment crews.
Skills
- Proven office experience with strong administrative skills
- Proficiency in databases, ERP systems, and Microsoft Excel for data entry and reporting.
- Industry Context: 1–3 years in building materials, flooring, hardware, or retail counter customer service preferred.
- Attention to Detail: Meticulous tracking of product codes, unit-of-measure conversions, payment processing, and sales order details
- Math Skills: Strong proficiency in practical math—converting site measurements/square footage into final ordering quantities
- Ability to work independently while maintaining attention to detail in a fast-paced setting
- Language Skills: Fluency in English is required; proficiency in Chinese (Mandarin and/or Cantonese) is strongly preferred
Working Conditions: Standard office/desk environment within a warehouse facility.
Pay: $19.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
