Join the Team at SMRO Auto Service
SMRO Auto Service is looking for an experienced, results-driven Automotive Service Manager to lead our service department. If you're a strong leader with a passion for the automotive industry, exceptional customer service skills, and the ability to build and motivate a high-performing team, we want to hear from you.
As our Service Manager, you'll oversee daily shop operations, ensure an outstanding customer experience, and drive the overall performance and profitability of the service department.
Key Responsibilities
- Lead and manage the daily operations of the service department.
- Supervise and support Service Advisors and Automotive Technicians.
- Ensure exceptional customer satisfaction through professional communication and service.
- Monitor workflow and maximize shop productivity and efficiency.
- Review estimates and repair orders for accuracy.
- Develop and implement strategies to increase sales and profitability.
- Hire, train, coach, and mentor team members.
- Maintain a safe, organized, and efficient work environment.
- Ensure compliance with company policies and industry standards.
- Monitor key performance indicators (KPIs) and continuously improve shop performance.
Qualifications
- Previous experience as an Automotive Service Manager or Assistant Service Manager.
- Strong knowledge of automotive maintenance and repair.
- Proven leadership and team management experience.
- Excellent communication, customer service, and conflict-resolution skills.
- Strong organizational and time management abilities.
- Experience with shop management software is an asset.
- Valid driver's licence.
What We Offer
- Competitive salary based on experience.
- Performance-based bonus opportunities.
- Ongoing training and professional development.
- Supportive team environment.
- Opportunity to grow with a well-established and expanding automotive business.
Why Join SMRO Auto Service?
At SMRO Auto Service, we pride ourselves on honesty, integrity, and delivering exceptional automotive service. We are committed to creating a positive workplace where employees are valued, supported, and encouraged to grow. If you're ready to lead a dedicated team and make a meaningful impact, we'd love to hear from you.
Job Type: Full-time
Location: Ottawa, Ontario
Apply Today!
Please send your resume to [email protected]
Pay: $50,000.00-$68,000.00 per year
Work Location: In person
