Position Summary: Vault Mental Health is seeking a reliable and professional Part-Time Virtual Receptionist to join our dynamic remote team as an independent contractor. The ideal candidate is a strong independent worker who can problem-solve efficiently and will serve as the first point of contact for our clients. This role involves providing excellent customer service and administrative support remotely, supporting therapists, and working closely with the existing receptionist and clinic owner. Exceptional communication skills, strong organizational abilities, and the capability to manage multiple tasks efficiently while maintaining the highest level of confidentiality and empathy are required.
Key Responsibilities:
● Answer incoming calls via Softphone applications and respond to company emails in a courteous and timely manner.
● Schedule and confirm appointments, meetings, and therapy sessions.
● Maintain and update client records and databases securely.
● Update and maintain records in Google Drive.
● Onboard new therapists and train them on operations at Vault Mental Health.
● Handle client and therapist inquiries, providing accurate information.
● Be knowledgeable about pricing and services.
● Process client payments through our online payment system
● Process insurance billing
● Direct calls to appropriate team members or departments.
● Perform general administrative tasks such as checking invoices for accuracy, document preparation, mailing, and calling local areas about the company for marketing and finding community partners.
● Assist with other duties as needed to support the team and ensure smooth operations.
Qualifications:
● Proven experience as a receptionist, customer service representative, or similar role.
● Excellent verbal and written communication skills.
● Proficient in Google Suite (Docs, Sheets, Gmail).
● Strong organizational and multitasking abilities.
● High level of professionalism, empathy, and discretion.
● Ability to problem-solve and work independently, managing time effectively with minimal supervision.
● Post-secondary education or experience as an Administrative Assistant or Secretary is an asset.
Preferred Skills:
● Experience with virtual communication and booking systems such as OWL or Jane.
● Familiarity with Smartphone Softphone applications.
● Understanding of client confidentiality.
● Ability to handle stressful situations with poise and professionalism.
● Strong attention to detail and problem-solving skills.
● Experience in a healthcare or mental health setting is highly desirable.
Pay: $20.00-$24.00 per hour
Application question(s):
- Ability to commit to 4 shifts per week?
Experience:
- Google Suite: 2 years (required)
Work Location: Remote
