Typical Duties include but are not limited to…
Daily Duties
- Update each Repair Order with notes as needed
- Daily contact all customers with a vehicle ready for delivery, provide a target time to pick up, ensure all files deductible and or betterment charges are confirmed. Ensure payment method is discussed.
- Daily follow up with all customers work in process vehicles and provide an update (as per customer request communication needs or mid repair cycle on all jobs)
- Update all dates in the Management system as needed daily
- Update the Enterprise arms rental car portal daily
- Manage all incoming calls from customers inquiring about their repair
- Create all customer release packages, Include final accurate repair invoice and Insurance company warranty.
Customer Greeting Process
- Responsible for the initial contact with customers during the normal working day
- Be able to identify customers needs and adhere to it (Customer Pay Estimate/ Insurance Photos)
- Generate a MRC Repair order for all vehicles being scheduled in or left for repairs.
- Book customers in accordingly and prearrange rental vehicles
- When customers are dropping off vehicles ensure that the authorization to repair is performed. Ensure that the keys are obtained from the customer.
- Ensure you ask the customer to remove personal contents and parking passes, garage door openers, sun glasses, etc.
- Assist customers arriving to obtain contents when vehicle is a total loss Cashier front reception area Duties
- Collect and record payment for completed jobs in MRC
- Ensure final signature picking vehicle up is completed
- File all paperwork accurately
- Scan appropriate documents to file
Experience/Skill Requirements
- Experience providing customer service in a service or retail environment.
- Functional/Technical knowledge:
-Microsoft Office-Management System (Mitchell Repair Center)-Estimating System (Audatex, Mitchell)Skills & Abilities
- Personable and Good Attitude
- Highly organized; ability to multitask
- Strong communication/customer service skills
- Motivated, follows instructions
- Works well under pressure
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Work Location: In person
