The Project Lead is a customer service/ project management role with a strong focus on Logistics. In this role, you are responsible for overseeing the full lifecycle of store development projects, from initial planning through execution and completion.
You will manage and coordinate all aspects of construction activities, ensuring that timelines, budgets, and quality standards are met.
Simultaneously, you will lead the logistics management process, planning, implementing, and controlling the efficient flow and storage of goods, materials, services, and related information.
Responsibilities and essential job functions include, but are not limited to the following:
Project Planning:
Project Master Data Setup; e.g. the setup of projects, parties and articles.
Managing project milestones and hold stakeholders accountable for executing project assignment tasks.
Be able to read design drawings of the project site
Budgeting Process: creating budgets and monitoring if the budget is not exceeded, include margin analysis
Create Project Management Reporting, missing milestones reporting (daily, weekly, monthly)
Monitor project deliverables
Create a Project KPI dashboard and evaluate with key stakeholders
Commercial Growth and Account Development:
Accountable for achieving revenue targets on assigned client accounts, including identifying and capitalizing on upsell and renewal opportunities.
Collaborates with the Sales Director to identify, qualify, and pursue new business opportunities within existing accounts and adjacent market segments.
Maintains a proactive commercial mindset by contributing to accurate forecasting, robust sales pipeline development, and long-term account growth strategy.
Supports the alignment between project execution and commercial outcomes, ensuring the successful delivery of value-added solutions that strengthen client partnerships.
- Serve as primary point of contact for all project management-related issues on all assigned projects between the customer, suppliers, site supervisors, and carriers
- Organize Project Kick-off call with all Stakeholders
- Order Placement and managing inventory
- Managing Suppliers.
- Effectively planning and coordinating all shipments of the project.
- Assigning the suitable carriers in TMS, create Transport Agreement and follow up with the execution of the shipment with the carrier.
- Placing final mile orders and managing pick-up and delivery milestones respectively
- Create commercial shipping documents to support customs export/ import activities.
- OS&D Claims
- Weekly Internal Meeting to check for opportunities/developments
- Follow up with finance that all purchase invoices are paid and that sales invoices have been created and sent to the customer
- Participate in Operational Process Review Meetings (internal/ external) for continuous improvement
- Develop and suggest process and system solutions in the interest of continuous improvement
- Perform simple analysis as required on performance metrics, costs, and other areas as required to improve best practices.
- Uphold CALIBER.GLOBAL’s Core Values, Mission Statement, and Quality Policy.
- Other duties as assigned.
Qualifications:
This is a mid-level, fast paced, project management position.
To perform this job successfully, an individual must have a broad understanding and experience in operational tasks, system knowledge and project management and have a logistics background.
Educational level:
- Bachelor's degree or equivalent experience preferred
- Prince2 or PMP
- 2-5 years professional work experience preferred
- 1-2 years international experience desired.
- 2 years of project management experience strongly preferred.
The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Skills:
- Strong working knowledge of MS Office, especially advanced Excel skills and interest in other systems as well.
- Clear & Consistent communications (both writing & speaking) in English, multilingual preferred.
- Project Management skills
- Project owner of customer projects, key supplier projects and transportation team projects.
- Demonstrates strong communication skills and can engage with customers at a high level, offering valuable insights to support and improve their business.
- Effectively manages daily workloads and prioritizes tasks with the customer’s needs as the primary focus.
- Possesses a solid understanding of the end-to-end retail supply chain, including warehousing, final mile delivery, and white glove services.
- Thrives in high-pressure situations and maintains proactive, transparent communication that fosters customer trust and confidence.
- Can provide analysis & key financial metrics and recommend actionable strategies to improve budget performance.
Pay: $70,000.00-$80,000.00 per year
Application question(s):
- Do you have any logistics knowledge?
Education:
- Bachelor's Degree (required)
Experience:
- Supply chain management: 1 year (required)
- Customer service: 2 years (required)
Work Location: Hybrid remote in Mississauga, ON
