Our client, a senior living facility, is seeking a Community Assistant Manager. The Community Assistant Manager works within a shared leadership model under the direction of the Community Manager to oversee daily operations, including resident services, employee management, property condition, and fiscal performance. Acts as Community Manager on a short-term basis for management continuity.
Responsibilities
- Manages assigned portfolio within organizational policies, procedures, and applicable government regulations.
- Leads resident services team dedicated to meeting community needs.
- Interviews, recruits, and hires community employees.
- Serves as resource and positive influence for employees and residents.
- Resolves conflicts and de-escalates situations.
- Maintains documentation for notable changes in residents’ health, mental well-being, or incidents.
- Reviews and plans for changes in tenant/landlord laws and regulations.
- Participates in new resident intake process.
- Oversees resident move-ins, lease terminations, and evictions.
- Manages lease agreements and delivers high-level customer service to residents.
- Investigates and resolves resident issues/concerns, coordinating with families, friends, and care partners as needed.
- Collaborates with management and HR on employee performance management.
- Partners with Building Operations on suite turnover, refurbishment, common areas, building systems, groundskeeping, and capital planning.
- Works with Finance on fiscal performance, including rent collection, arrears, payroll, and operational spending.
- Collaborates on resident and employee safety programs, including emergency planning.
- Supports External Relations on strategic priorities.
- Participates in Manager on Call rotation.
- Performs other duties as assigned.
Qualifications
- Post-secondary education in property management, business, or human services (or equivalent combination of education and experience).
- Minimum two years’ leadership experience required.
- Experience in seniors’ community or residential property management highly desirable.
- Genuine interest in working with seniors compassionately, with dignity and respect.
- Excellent oral and written communication skills with fluency in English.
- Knowledge of Residential Tenancies Act is an asset.
- Experience with profit/loss cycles and capital plans is an asset.
- Recruitment experience, including online applicant tracking systems, preferred.
- Strong proficiency in MS Office and Adobe Acrobat Pro required.
- Knowledge of SharePoint, Yardi, The Learning Centre (TLC), and HRIS is an asset.
- Basic knowledge of building systems and maintenance operations is an asset.
- Valid Class 5 Alberta driver’s license and access to a vehicle required for Manager on Call duties.
Posted: Monday, July 13, 2026
Job # 639
