We are looking for a Customer Service all star! Someone who loves people and wants to provide solutions to help them even more! Achieve your goals by helping us achieve ours, join Schaan Healthcare Products as a Customer Service Representative!
Schaan Healthcare Products Inc. is a Saskatoon based distributor and retailer of medical and surgical supplies and equipment throughout Saskatchewan. A full company profile is available at www.schaanhealthcareproducts.ca
Position Summary: The Customer Service Representative is accountable to the Customer Service Manager and the Sales and Business Development Director. You will be part of an established customer service team and will be required to interact with customers by answering product and service questions, suggesting information about other products and services: process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in person
- Accurately process customer orders and maintain order records
- Manage incoming calls and route inquiries as needed
- Identify customer needs and provide effective solutions
- Build and maintain strong customer relationships through clear, professional communication
- Resolve customer questions and concerns within established timeframes, including follow‑up
- Maintain detailed records of customer interactions, accounts, and documentation
- Follow company policies, procedures, and communication guidelines
- Go above and beyond to engage customers and exceed expectations
- Demonstrate flexibility by cross‑training and supporting other office functions as required
Required Skills & Attributes
- Strong organizational skills with excellent attention to detail
- Ability to multitask and manage changing priorities
- Excellent verbal and written communication skills
- Customer‑focused mindset with a passion for helping people
- Positive, professional, and team‑oriented attitude
- Self‑motivated with the ability to take direction and show initiative
- Adaptable and flexible in a fast‑paced environment
Qualifications
- Previous customer service experience required
- Experience or training with medical devices (e.g., compression garments, incontinence products, mobility aids) is considered an asset
- Proficiency in Microsoft Office
- Proven ability to manage multiple tasks and meet deadlines
- Dependable, energetic, and professional team player
Why Join Schaan Healthcare Products?
- Join a supportive and collaborative team
- Make a meaningful impact by helping customers every day
- Opportunity to learn and grow within the organization
Job Types: Full-time, Permanent
Pay: $40,000.00-$45,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Customer service: 1 year (required)
Language:
Location:
- Saskatoon, SK S7K 2Y2 (required)
Work Location: In person
