Inside Sales Representative
Location: Langley, BC
Job Type: Full-Time, Permanent, In Office
Hours: Monday to Friday, 7:30 a.m. – 4:00 p.m.
Salary: $42,000–$50,000 per year
About Hardy Sales
Hardy Sales is a third-generation, family-owned and operated food distributor serving customers across Western Canada since 1982. We specialize in premium protein products and pride ourselves on building long-term relationships with our customers, suppliers and employees.
Our team believes in taking care of the people we serve. We're looking for someone who enjoys working with others, takes ownership of their work and wants to build a long-term career.
Career Growth
At Hardy Sales, we believe in promoting from within whenever possible.
This role is an excellent opportunity for someone looking to build a career in sales, account management or leadership. High-performing employees have opportunities to grow within the company as business needs evolve, and we are committed to developing employees who demonstrate initiative, strong communication skills and a commercial mindset.
About the Role
This position combines customer service and inside sales in a fast-paced perishable food distribution environment.
A significant part of your day will involve processing customer orders received by phone and email while delivering exceptional customer service. You'll also identify opportunities to grow customer relationships, recommend products and promotions, support company initiatives and contribute to the continued growth of Hardy Sales. Success in this role comes from balancing exceptional customer service with a proactive, sales-focused mindset.
We're looking for someone who enjoys solving problems, building relationships and contributing to the success of both our customers and our team.
Key Responsibilities
- Process customer orders accurately by phone and email.
- Deliver professional, timely and friendly customer service.
- Build strong relationships with customers through excellent communication.
- Identify opportunities to recommend products, promotions and seasonal programs.
- Develop product knowledge to confidently recommend solutions that create value for customers.
- Support company initiatives by promoting priority products and helping customers find the right solutions.
- Help grow existing customer relationships by identifying opportunities and supporting sales initiatives.
- Resolve customer inquiries, pricing questions, shortages and service issues.
- Collaborate with Purchasing, Operations and Accounting to ensure an exceptional customer experience.
- Contribute ideas that improve efficiency, customer service and internal processes.
What We're Looking For
We're looking for someone who:
- Enjoys building relationships and delivering exceptional customer service.
- Is comfortable speaking with customers by phone and communicating professionally by email, with strong organizational skills.
- Is detail-oriented and takes pride in accurate work.
- Is motivated, dependable and eager to learn.
- Has a proactive, sales-focused mindset and enjoys solving problems.
- Works well in a collaborative team environment.
- Has a positive attitude and a strong work ethic.
Previous customer service, inside sales or food industry experience is an asset, but we are willing to train the right person.
What We Offer
- Company profit sharing program.
- Comprehensive health and dental benefits.
- Paid vacation.
- Ongoing training and professional development.
- Opportunities for internal advancement.
- Stable, family-owned company with over 40 years of success.
- Supportive, team-oriented culture where your ideas are valued.
Pay: $42,000.00-$50,000.00 per year
Benefits:
- Casual dress
- Company events
- Extended health care
- Paid time off
Ability to commute/relocate:
- Langley, BC V4W 3Z8: reliably commute or plan to relocate before starting work (required)
Application question(s):
- In a few sentences, tell us why this role interests you and what you're looking for in your next opportunity.
Work Location: In person
