Reports to: General Manager
Position Purpose:
Dining Room Manager
The Dining Room Manager brings the Sheraton brand to life by creating welcoming spaces where guests and associates feel connected. As a leader, they foster a culture of collaboration, exceptional hospitality, and operational excellence across all Dining Room operations, including Carleton Grill, Sasha's Bar, In-Room Dining, and the Sheraton Club Lounge.
This role is responsible for the overall success of the Dining Room operation by setting clear priorities, developing and inspiring associates, and ensuring exceptional service delivery. Responsibilities include leading daily operations, scheduling and coaching associates, conducting pre-shift and departmental meetings, maintaining brand and service standards, and creating memorable guest experiences.
The Dining Room Manager is accountable for achieving revenue and profitability goals while maintaining strong financial performance, operational efficiency, and high-quality dining experiences. They continuously seek opportunities to enhance the guest offering, respond to evolving trends, and drive innovation that supports the hotel's business objectives.
The ideal candidate is a collaborative and hands-on leader who leads with integrity, develops high-performing teams, and is passionate about creating meaningful guest experiences. By embracing Sheraton's vision as The World's Gathering Place, they inspire connection, foster a sense of belonging, and create an environment where both guests and associates thrive.
Pillars for Success
Our Guests
The Dining Room Manager is responsible for leading the day-to-day operations of the Dining Room, including Carleton Grill, Sasha's Bar, In-Room Dining, and the Sheraton Club Lounge, ensuring every guest experience reflects Sheraton's commitment to exceptional hospitality and connection.
Key Responsibilities
- Lead daily Dining Room operations to consistently achieve Sheraton service and operational standards.
- Partner with the Executive Chef and culinary leadership to deliver exceptional dining experiences while achieving quality, service, and financial objectives.
- Develop and execute promotions, seasonal initiatives, and guest engagement strategies that drive revenue and guest loyalty.
- Monitor guest feedback, market trends, and competitive activity to identify opportunities to enhance the dining experience.
- Coach, mentor, and develop associates to build a highly engaged, high-performing team.
- Monitor labour, beverage, operating expenses, and departmental costs to achieve revenue and profitability goals.
- Ensure consistent execution of service standards, cleanliness, food safety, and brand presentation throughout all dining venues.
- Foster strong relationships with guests, creating memorable experiences and resolving concerns with professionalism and care.
- Support recruitment, onboarding, training, succession planning, and career development within the department.
- Create a culture of continuous improvement through coaching, recognition, and accountability.
Leadership & Business Operations
The Dining Room Manager is also responsible for:
- Assisting with the preparation of annual budgets, forecasts, and marketing plans.
- Providing ongoing coaching, performance management, and recognition for associates.
- Creating schedules that balance operational requirements, labour standards, and the Collective Agreement.
- Monitoring departmental financial performance and identifying opportunities to improve efficiency and profitability.
- Building collaborative relationships with leaders across all hotel departments.
- Conducting performance reviews, development conversations, and corrective action when required.
- Supporting associate engagement initiatives and hotel-wide events.
- Completing administrative responsibilities accurately and within established timelines.
- Leading departmental meetings and daily pre-shift briefings.
- Championing Sheraton's sustainability initiatives by promoting responsible environmental practices and reducing waste.
- Performing other duties as assigned.
Our People
Health & Safety
The Dining Room Manager is responsible for maintaining a safe and healthy workplace in accordance with the Occupational Health and Safety Act (OHSA), Sheraton policies, and hotel standards.
This includes ensuring associates:
· Follow safe work practices and established procedures.
· Use required personal protective equipment (PPE).
· Receive appropriate training and instruction.
· Are informed of workplace hazards.
· Work in an environment where every reasonable precaution is taken to protect associates and guests.
Managers are expected to model a strong safety culture by reinforcing safe behaviours, recognizing best practices, investigating incidents, completing required documentation, and taking appropriate corrective action when necessary.
Leadership Responsibility
· Directly leads approximately 12 Dining Room Associates
· Creates a positive, inclusive, and high-performing team culture through coaching, recognition, and accountability.
Experience & Qualifications
· Minimum 3–5 years of progressive leadership experience in hotel, restaurant, or hospitality operations.
· Previous hotel experience is considered an asset.
· Proven ability to lead, coach, and develop diverse teams.
· Strong operational, financial, and organizational skills.
· Excellent communication and interpersonal skills.
· Experience working in a unionized environment is an asset.
· Knowledge of Microsoft Office and hotel property management/POS systems.
· Wine, beverage, and food service knowledge is considered an asset.
· Bilingualism (English/French) is preferred.
Education & Certifications
· Smart Serve Certification (required).
· Diploma or degree in Hospitality Management, Tourism, Business, or a related field is considered an asset.
Professional Appearance
Leaders are expected to maintain a polished, professional appearance that reflects the Sheraton brand and creates confidence with guests and associates.
Managers are required to wear business professional attire, including the corporate blazer, while on duty. All clothing must be clean, well-maintained, and appropriate for a leadership role in a hospitality environment, in accordance with the hotel's Grooming and Appearance Standards.
Job Types: Full-time, Permanent
Pay: From $60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Work Location: In person
