The Investigator conducts impartial, thorough investigations of complaints under the Health Professions Act (HPA) by gathering and analyzing evidence, interviewing involved parties, and preparing clear, objective reports and recommendations. Working with internal and external stakeholders, this role applies strong critical thinking, communication, and investigative skills to ensure complaints are addressed fairly, efficiently, and in accordance with legislative, regulatory, and privacy requirements.
KEY RESPONSIBIITIES:
- Investigate complaints under the Health Professions Act (HPA) within both legislated and procedurally required timelines:
- Gather, review, and analyze complaint, medical records and other documentation to determine the appropriate investigation process and execute in a planned, unbiased and time sensitive manner.
- Collaborate with internal and external partners to identify elements of the complaint under various CPSA and legislative standards
Conduct a robust investigation including interviews of complainant, respondent and various other parties as relevant to the complaint, evidence collection, obtaining expert opinion, etc.
- Compile and compose a concise report of investigation, findings and conclusions, and report on those conducted investigations to the Complaints Director.
- Analyze file materials, review medical records and any other documentation and/or direction provided and prepare draft correspondence letters to parties involved.
- Maintain an accurate list of precedent setting cases and reference lists for reference.
- Ensure all timelines and privacy requirements are met throughout the process.
- Monitor and meet key performance indicator expectations for file loads and investigation closures on an annual basis.
- Act as formal and/or informal mentor to new investigation team hires as assigned.
- In support of continuous quality improvement, look for and suggest opportunities of improvement to the program and process.
Please note that this role will review and investigate matters of a sensitive and personal nature. The Investigator must remain neutral and professional with all involved parties no matter the facts of the case.
QUALIFICATIONS:
Required Minimum Qualifications:
- Bachelor's degree/diploma in Law Enforcement or related field; or equivalent mix of education and experience
- 5 years of experience in regulatory investigations; formal training in medical/legal investigations; or similar
- Minimum of 5 years' experience conducting investigations including interviewing witnesses, preparing investigations reports and evidence gathering
Preferred Qualifications and Experience
- Experience in regulatory, medical, and/or legal investigations is required
- Exceptional consultation, mediation, and analytical skills
- Demonstrated complex critical thinking and problem-solving skills
- Excellent communication skills, including concise report writing and interview skills
- Strong conflict management, organization, prioritization and time management skills
- Demonstrated understanding of diversity, inclusion, bias and cultural safety as it applies to investigation, regular complaints resolution processes are an asset
SALARY:
The annual salary for this position is $114,586 and includes a comprehensive benefit package including pension plan.
Along with your resume, please submit a cover letter outlining why you are the right candidate for this position by telling us how your relevant work experience has prepared you to undertake this role. A submission without a cover letter will not be considered.
Please note that the successful candidate will be required to provide a Criminal Record Check satisfactory to CPSA.
We thank all candidates for their interest in CPSA. Only those selected to move forward in our selection process will be contacted.
By applying to this position, you are confirming you possess either a Canadian Citizenship, permanent resident, status, or valid work permit.
Applications will be accepted until 4:00pm MST on Friday, June 12, 2026, or until a suitable candidate is identified.
CPSA embraces diversity and equal opportunity. The more inclusive we are, the better we can do our work. All candidates are considered for employment regardless of age, race, ethnicity, religion or belief, sex, sexual orientation, gender identity or expression, national origin, veteran or disability status.
CPSA s work of regulating physicians and physician assistants takes place throughout Alberta. Our office is in Treaty 6 Territory, traditional lands of many First Nations including the Cree, Saulteaux, Blackfoot, Dene and Nakota Sioux. We are located within the M tis Homeland and acknowledge the Inuit who call this place home.
