Join Our Team as a Hearing Care Coordinator!
Location: 2006 Robertson Road, Nepean, ON K2H 1A5
Title: Hearing Care Coordinator at a Fast-Growing and Locally Respected Hearing Care Practice
Employment Status: Full-time
Salary: $49,000 per year
Hours: 40 hours/week, Monday – Friday, 9:00 am – 5:00 pm
About Us:
At Davidson Hearing, we have been proudly providing exceptional hearing healthcare services to the people of Ottawa and Eastern Ontario since 1943. Our commitment to being a patient and family-centred practice, delivering cutting-edge hearing aids, and providing exceptional service sets us apart. We build lasting relationships with our clients, ensuring their evolving needs are met on their hearing device journey. We take immense pride in our employees' dedication to ensuring complete customer satisfaction with every fitted hearing aid. We're not just a team; we're a community of like-minded individuals who genuinely care about our patients' well-being.
The Opportunity:
We're seeking a special individual to join our team as a Hearing Care Coordinator. As a Hearing Care Coordinator, you'll be an integral part of shaping our future and contributing to our exceptional care, trustworthiness, and experience.
Our Ideal Match:
We value personality traits and attitudes that align with our unique culture. If your co-workers and friends describe you as:
- Always happy, with a constant smile and a positive attitude
- Friendly, warm, and an extrovert who genuinely connects with people
- Patient, compassionate, and helpful, especially with older individuals
- Committed, dedicated, and a team player who takes initiative
- Detail-oriented, accurate, and someone who double-checks their work
- Responsible, accountable, and adept at solving problems constructively
- Coachable, open to feedback, and always striving for growth
- Reliable, dependable, and always prepared to go the extra mile
Experience/Qualifications:
- High school diploma, additional certification in Business Management is a plus.
- 1-3 years of proven experience in an administrative role, preferably in a medical, dental, or healthcare office environment.
- Experience with scheduling software or Electronic Health Records (HER) systems.
- Proficiency in Microsoft Office (Word, Excel), Gmail
- Experience managing multi-line phone systems and office equipment
- Exceptional customer service and communication skills (verbal and written)
- Strong organizational and multitasking abilities in a fast-paced environment.
- High level of attention to detail for record keeping and scheduling
- Empathetic and profession demeanour, especially when interacting with patients.
- Professional attitude and appearance
- Resourceful and proactive in addressing issues
- Multitasking and time-management skills, with the ability to prioritize tasks
Role Overview:
As a Health Care Coordinator, you'll play a critical role in delivering patient success. You'll be the engine that powers the business, guiding patients to appointments, supporting hearing healthcare specialists, and ensuring each patient feels valued and cared for from the moment they walk through our doors.
Duties:
- Greet and welcome patients and guests warmly, ensuring each person feels valued and cared for from the moment they walk through the doors.
- Direct patients and visitors to the appropriate hearing healthcare specialist and office.
- Manage incoming and outgoing communications, including answering and forwarding phone calls and providing accurate information in person and via phone/email.
- Manage and optimize appointment schedules for hearing healthcare specialist, handling cancellations and rescheduling to maximize clinic efficiency.
- Perform general clerical duties such as filing, scanning, and data entry.
- Receive, sort, and distribute daily mail/deliveries and manage courier services.
- Assist with customer invoicing and records, ensuring accurate billing information and secure documentation.
- Handle inventory and anticipate supply needs for both the office and clinical supplies, placing orders as necessary to prevent shortages.
- Demonstrate extreme care when handling hearing aids and other delicate clinical equipment during check-in or preparation for specialists.
- Maintain the cleanliness and organization of the reception and waiting areas.
What We Offer:
In addition to a competitive salary of $49,000 per year, we provide a supportive work environment where you can contribute to the success of our practice while being part of a community that cares about each other's well-being.
Additional benefits include:
- Extended Health Care Benefits
- Field Related Ongoing Education
If you believe that this role and our culture are the perfect fit for you, we'd love to talk. Please send your resume and any additional information that highlights why you'd be a great addition to our team. We're excited to hear from you!
Please note that while we appreciate your interest in this position, only applicants who are shortlisted for an interview will be contacted.
Davidson Hearing Aid Centres is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Davidson Hearing Aid Centre will make accommodations available to applicants with disabilities upon request during the recruitment process.
Davidson Hearing Aid Centres strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, we will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.
Job Type: Full-time
Pay: $49,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
Application question(s):
- Are you legally eligible to work in Canada?
- Briefly explain why you think you would be a great candidate for this position?
Education:
- Secondary School (required)
Experience:
- Administrative: 2 years (required)
Work Location: In person
