Description
The Sport Medicine Centre in the Faculty of Kinesiology is currently seeking a Full-time Limited Term Medical Office Assistant for approximately 24 months.
This position reports to the Clinic Manager and is part of the AUPE Collective Bargaining Unit. This is a Full Time Limited Term position with a 35-hour work week.
The Sport Medicine Centre is an integrated and multidisciplinary clinical, education and research facility within the Faculty of Kinesiology, specializing in the treatment and rehabilitation of sport-related and other musculoskeletal injuries. The Sport Medicine Centre provides comprehensive sport medicine, surgical, physiotherapy, and other health care services to Olympic, professional and amateur athletes, recreationalists and other patients referred to us through the health care system in Calgary and southern Alberta.
This position provides medical administrative services to 2-3 pediatric orthopedic surgeons, by booking patients for clinical appointments, booking surgical times through AHS ConnectCare, working directly with the surgeon and Non-Physician Expert to organize and deliver patient care, and by being the key contact person for the surgical practices. This position assists with administrative duties of assisting the surgeon in managing their surgical practice. . The high volume of work is consistent over the year. Stressors include variation and volume of work, multiple priorities, and numerous deadlines. There is a high volume of telephone calls, interruptions and interaction with the public and co-workers. The ability to work in a team environment is important to the successful completion of various tasks for which this position is accountable. In addition, the successful applicant must be able to perform accurate work under stress, have a demonstrated ability to show initiative, good judgment, and decision-making. The position requires the ability to assume responsibility for task completion, work independently, be highly organized, and exercise a high degree of professionalism when dealing with patients, staff and physicians, and surgeons both within and external to the Sport Medicine Centre. Good verbal and written communication skills is essential along with experience operating standard office equipment commonly found in a medical clinic.
Summary of Key Responsibilities (job functions include but are not limited to):
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Responsible for assisting with minor procedures, including brace fitting, the preparation of EMR charts, taking patients to examination rooms and prepping patients for their visit, booking surgeries, tests, and referrals to other physicians, screening calls between patients and physicians and taking messages.
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All duties are confidential and some are of a sensitive nature.
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The incumbent is responsible for providing and performing quality service to the Centre¿s stakeholders in an effective, efficient, and empathetic manner.
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Ensuring all investigations are available and scanned into EMR prior to patient arriving for his/her appointment.
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Assists with the ordering of supplies needed for the department. Assists with projects as determined from time to time.
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Assists IT department with general trouble shooting questions regarding the clinical operations and the medical software program.
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Assists patients in and out of rooms.
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Assumes clinical responsibilities of the Clinic Manager from time to time.
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Provide support to co-workers during high stressful situations and assists them to meet their deadlines.
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Adapts to changing policies and procedures as needed. Adapts to changing technology as needed.
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Maintains good attendance and punctuality.
Qualifications / Requirements:
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Medical assistant certification or equivalent experience of five years Experience working in a pediatric clinic or high volume surgical practice Strong desire to work with a pediatric population.
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Experience and proficiency working with Electronic Medical Records, including AHS ConnectCare would be considered and asset.
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Strong multitasking and time management skills.
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Calm, patient-centred approach under pressure.
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Strong attention to detail and clinical accuracy.
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Professional discretion and respect for confidentiality.
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Team oriented with the ability to work independently.
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Excellent communication skills with patients and families Compassionate demenour.
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Healthcare related education, certification in BCLS, WHIMS, CPR and First Aid is an asset.
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Good judgment and organizational skills are essential to successfully handle the multi-tasking nature and requirements of this position.
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Ability to work in a team environment with stakeholders internal and external to the Centre is mandatory, including respectful interactions with co-workers, patients and other stakeholders at all levels.
Application Deadline: July 31, 2026
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is part of the AUPE bargaining unit, and falls under the Operational/Administration Job Family, Phase 2.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
