Position Summary
The Inside Sales / Customer Support representative plays a key role in supporting both new and existing customers while working closely with the Sales, Operations, and Customer Experience teams. This role manages inbound sales inquiries, provides product guidance, supports order processing, and ensures a smooth customer journey from purchase to delivery. You will also work closely with dealers, the U.S. team, and internal departments to maintain accuracy, efficiency, and exceptional service.
Key Responsibilities
Sales & Customer Support
- Respond to inbound sales inquiries and follow up with potential and existing customers.
- Guide customers through product features, pricing, and availability to support sales conversion.
- Provide post‑sales support including orders, deliveries, returns, and warranty matters.
- Answer incoming calls from retailers such as Lowe’s and Home Depot regarding ETAs and product information.
- Support eCommerce and dealer accounts with tracking, order questions, and portal inquiries.
Dealer & Network Support
- Build and maintain dealer relationships through responsive communication and proactive support.
- Assist with everyday dealer inquiries across Canada and the U.S
- Manage scratch and dent order requests using updated inventory lists
- Provide support to off-grid and specialty dealers through email and phone communication
Order Processing & Coordination
- Process email orders including standard orders, dealer orders, and U.S. customer orders submitted through the U.S. sales team
- Coordinate with operations, warehouse, and logistics teams to ensure accurate and timely fulfillment
- Maintain accurate sales logs and order records
Qualifications
- Experience in inside sales or customer support, ideally in consumer goods, appliances, or distribution.
- Strong communication skills with a customer first mindset.
- Ability to multitask and manage competing priorities in a fastpaced environment.
- Familiarity with order processing, logistics coordination, or dealer support is an asset.
- Experience with ERP or order management systems (e.g., NetSuite) is beneficial; training provided.
About the Company
Unique Appliances Ltd. has over 50 years of expertise in engineering and manufacturing high-quality appliances, making it a trusted one-stop shop for a diverse range of products. From stylish convection gas ranges to retro appliance pairs available in various sizes and colours, Unique offers something for every home. The company is also a pioneer in off-grid kitchen solutions, offering battery ignition propane and solar DC appliances that combine innovation with exceptional quality. Unique Appliances is committed to bringing efficient and stylish solutions to homes, whether on or off the grid.
Why Work for Us
At Unique Appliances, you’re not just joining a company — you’re joining a tight‑knit, growing team where your work has real impact. We offer:
- Growth Opportunities— As our dealer network, product lines, and customer support needs continue to expand, so do opportunities to build new skills, deepen product knowledge, and take on increased responsibility within the Sales & Customer Experience team
- Hybrid flexibility — Enjoy a balanced work model with Mondays working from home, which supports productivity and well‑being
- Vacation program - 3 weeks of vacation annually, prorated in your first year
- Comprehensive benefits - health and dental benefits after 3 months of employment
Salary Range: 48,000 - 55,000
Pay: $48,000.00-$55,000.00 per year
Work Location: Hybrid remote in Oakville, ON
