About us
COOLWAY TRUCKING LTD is a trucking company in Puslinch, ON N0B 2J0. We are professional, fast-paced, and rewarding.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Safe work environment
Responsibilities:
- Plan and schedule the movement of flatbed and stepdeck trucks.
- Answer incoming calls and respond to customer inquiries
- Dispatch service technicians to customer locations
- Coordinate and schedule service appointments
- Maintain accurate records of customer interactions and transactions
- Provide excellent customer service and ensure customer satisfaction
- Monitor and track service requests to ensure timely resolution
- Collaborate with team members to optimize workflow and improve efficiency
Experience:
- Previous experience in a flatbed dispatch is required.
- Familiarity with phone systems and call center software is a plus
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in computer applications such as Microsoft Office
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $19.50-$31.20 per hour
Benefits:
- Casual dress
- On-site parking
- Relocation assistance
Experience:
- dispatching: 2 years (required)
Work Location: In person
