Join Our Amazing Healthcare Team as a Clinic Health Assistant!
CURAVITA Health Group is hiring a full-time Clinic Health Assistant and Receptionist (CHA) to join our multi-disciplinary and collaborative healthcare team. The position is based primarily at our Glebe Clinic, with cross-training at our Byward Clinic location.
We are an established and reputable Clinic, proudly serving the Ottawa community since 1994, with a team of over 30 professionals at two locations. Our team of Clinic Health Assistants, Chiropractors, Physiotherapists and Registered Massage Therapists work collaboratively to provide the most thorough care to our patients and to create an exceptional patient experience.
A Role With Room to Grow
This is more than a front desk position. We are looking for someone who wants to build a career — a person who, as they master the role and demonstrate strong judgement, reliability, and ownership, can take on broader responsibility and a more senior, operational role within our team. As that responsibility grows, so does the earning potential. We are genuinely invested in developing people who show they are ready for more.
We Are Seeking an Individual Who:
- has at least two years of experience working in a health and wellness environment, along with reception or front-of-house experience;
- is genuinely interested in building a career and growing into greater responsibility over time;
- is aligned with our healthcare philosophy, as excellence in patient care and service is our top priority; is passionate about their work; exhibits a high level of professionalism; and is caring, compassionate, and committed to being of service to others.
The Role of the Clinic Health Assistant
To deliver outstanding administrative and clinical support to the patients and healthcare providers of CURAVITA Health Group, while setting a standard of excellence in patient service, care, and collaboration.
Responsibilities Include:
- Welcoming and educating patients about our healthcare providers and services, and guiding them throughout their experience at our Clinic.
- Providing professional correspondence, both written and electronic.
- Answering and directing incoming and outgoing telephone calls.
- Preparation and maintenance of patient files for the healthcare providers.
- Booking and modifying patient appointments via telephone, email, and in person.
- Managing and directing daily patient appointment flow for all providers, efficiently and with excellent service.
- Balancing day ends and bank deposits.
- Handling Point-of-Sale payments.
- Preparation of insurance documentation, both on paper and via electronic insurance portals: HCAI, WSIB, Telus Health, Blue Cross, etc.
- Coordinating incoming and outgoing mail, packages, and deliveries.
- Managing the daily maintenance and cleanliness of the Clinic.
- Assisting with the inventory, stocking, and distribution of office supplies.
- Assisting with any maintenance and troubleshooting of office equipment.
- Utilizing various software and communication programs to complete daily tasks: EHR, Microsoft Excel, Gmail, Dropbox.
As You Grow Into the Role, You May Also:
- Take ownership of daily operational flow and help keep the clinic running smoothly.
- Support and mentor newer Clinic Health Assistant team members as they learn the role.
- Act as a dependable point of coordination for the team and providers.
- Help identify and improve the systems and routines that make the clinic run better.
- These expanded responsibilities, and the higher earning that comes with them, are earned as capability and reliability are demonstrated.
Our Ideal Candidate Is:
- Passionate about health, wellness, and providing excellence in patient service.
- A team player dedicated to working collaboratively with our healthcare providers.
- Aligned with the Clinic’s mission, vision, and core values, and a strong brand ambassador.
- Hard-working, self-motivated, and focused.
- Caring, compassionate, and respectful.
- Reliable and consistent — someone the team can count on.
- Able to multi-task and prioritize responsibilities.
- Possesses strong communication skills and a high level of professionalism.
- Possesses excellent time management, planning, and organizational skills.
- Possesses a high school diploma or GED equivalent.
- Experienced in customer service (essential), and has prior experience working with people in a healthcare environment.
- Possesses strong math skills, IT/tech skills, and is comfortable navigating various types of software.
- Available to work 30–35 hours a week, on weekdays and weekends. Our Byward Clinic is open 6 days a week and our Glebe Clinic is open 7 days a week.
- Flexible to work shifts in the morning, afternoon, or evening. Shifts can begin as early as 6:30 a.m. and end as late as 8:00 p.m.
What We Offer:
- An hourly wage of $20.00 to $22.00 per hour to start, commensurate with experience, with strong growth potential as responsibility and capability increase.
- Two weeks paid vacation leave per year.
- Professional orientation, on-boarding support, and in-house training.
- Professional development retreats and team-building events.
- A productive, cohesive, and caring work environment.
How to Apply If You:
- Want to join a successful, dynamic, collaborative healthcare team.
- Desire career stability and the chance to grow with a reputable and successful Clinic.
- Enjoy being of service and helping others.
Then please send your cover letter and resume to:
Erin Crotty, Chief Business & Relationship Officer
CURAVITA Health Group
[email protected]
Pay: $20.00-$22.00 per hour
Benefits:
- Company events
- Paid time off
Education:
- Secondary School (required)
Work Location: In person
