Service Coordinator
About Bothwell-Accurate
Bothwell-Accurate Co. Inc. has been a trusted leader in roofing, waterproofing, cladding, and glazing services across Ontario and British Columbia for over 90 years. With more than 60,000 completed projects, we deliver high-quality, innovative, and reliable building envelope solutions to commercial, industrial, and institutional clients.
As we continue to grow, we're looking for a Service Coordinator to join our team. This is an exciting opportunity for a highly organized, customer-focused professional who enjoys coordinating multiple priorities, supporting field operations, and ensuring exceptional service delivery. If you thrive in a fast-paced environment and enjoy working closely with clients, field teams, and internal departments, we'd love to hear from you.
What You'll Do
- Coordinate commercial service, maintenance, repair, and small project work from initial customer request through project completion
- Schedule field technicians, service crews, subcontractors, equipment, and materials to maximize productivity and meet customer expectations
- Serve as the primary point of contact for customers, providing timely updates on scheduling, project status, and service requests
- Prepare and manage work orders, purchase orders, service documentation, and project files
- Coordinate material procurement and deliveries to support scheduled work
- Monitor project schedules, labour allocation, and job progress while proactively identifying scheduling conflicts and potential delays
- Communicate effectively with Project Managers, Estimators, Supervisors, field staff, suppliers, and customers to ensure smooth project execution
- Track service requests, work orders, warranties, deficiencies, and project close-out documentation
- Assist with quotations, change orders, invoicing support, and contract documentation as required
- Maintain accurate project records and ensure all documentation is complete and up to date
- Participate in internal planning meetings and contribute to continuous improvement initiatives
Support multiple service projects simultaneously while maintaining exceptional customer service
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What You Bring to the Team
- Diploma or degree in Construction Management, Business Administration, Engineering Technology, Project Management, or a related field is considered an asset
- Previous experience coordinating service operations, construction projects, maintenance work, dispatching, or field operations
- Strong customer service skills with the ability to build positive relationships with clients and internal teams
- Excellent organizational, scheduling, and time-management skills
- Strong written and verbal communication skills
- Ability to prioritize multiple projects and adapt to changing priorities in a fast-paced environment
- Experience using Microsoft Office Suite, including Outlook, Excel, Word, and Teams
- Experience with Bluebeam, Procore, Jonas, Autodesk Construction Cloud, or similar construction management software is considered an asset
- Ability to read and interpret construction drawings and specifications is considered an asset
- Strong problem-solving skills with excellent attention to detail
Self-motivated with the ability to work independently while contributing to a collaborative team environment
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Role Snapshot
- Location: Head Office – 6675 Rexwood Rd, Mississauga, ON L4V 1V1
- Job Type: Permanent | Full-Time | Onsite
- Anticipated Hours of Work: Monday to Friday, 8:00 a.m. – 5:00 p.m.
- Salary: $60,000 - $70,000 (based on experience)
- Pay Schedule: Paid bi-weekly, every second Friday
Reports To: Service Manager
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Why Join Bothwell-Accurate?
- Real opportunities to grow and advance your career
- A supportive team that works collaboratively and looks out for one another
- Comprehensive benefits package for long-term employees
- Competitive compensation with bi-weekly pay
- Work on exciting, high-profile commercial construction projects across Ontario
Be part of a company where you're not just taking a job—you're building a long-term career
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Where your work supports exceptional service, and your career continues to grow.
Bothwell-Accurate Co. Inc. is committed to diversity, equity, inclusion, and accessibility. Accommodations are available upon request throughout the hiring process. Please contact us at [email protected] or 905-673-0615 if you require accommodation.
Interested in joining our team? Apply today!
