Salary: $20 per hour
Reference: 1002697
Position: Customer Experience Associate
Location: Toronto, ON
Salary: $20.00/hour + 4% vacation pay
Posting Type: Open vacancy
Our client is looking for a
Customer Experience Associate to join their team on a full time, 3 month contract with the possibility of extension. This is an excellent opportunity to join a well established organization known for delivering exceptional service within the optical industry. You'll work with a collaborative team in a fast paced environment where your attention to detail and customer service skills will have a direct impact on ensuring customers receive accurate and timely orders.
Key Responsibilities:
- Provide exceptional customer service to optical stores and optometrists' offices via phone and email
- Accurately enter eyewear orders and prescription information into internal systems
- Respond to customer inquiries and provide production status updates
- Follow up on customer orders and outstanding requests to ensure timely resolution
- Support the team with data entry, reporting, and general administrative tasks
- Maintain accurate customer and order records
- Collaborate with internal teams to ensure efficient order processing and an outstanding customer experience
Qualifications:
- Previous experience in customer service, administration, or data entry
- Strong attention to detail and excellent data entry accuracy
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to manage multiple priorities
- Proficiency with Microsoft Office and general computer applications
- Experience in the optical industry is considered an asset but is not required
Please send your resume in Word format to Ilse den Besten at [email protected].
REFER A TEMP HIRE AND EARN A BONUS! For details, click here.
All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI enabled tools to support parts of the application review process.
#van1
