Hello Nori is a dynamic fast fine-dining Japanese establishment with a bold mission: to define the hand roll bar experience. Our journey began in February 2021, and since then, Hello Nori has swiftly emerged as Vancouver’s most beloved culinary gems. Fueled by the remarkable strides we’ve made on our journey, we have committed to introducing multiple new Hello Nori locations across Canada, spreading our unique concept even further. As we embark on this exciting expansion, we are actively seeking to expand our team with dedicated and exceptional individuals who share our passion for excellence. Join us at Hello Nori and be a part of a culinary revolution that is shaping Canada’s dining scene.
Job Overview:
This is a unique opportunity to work at the King West location of Canada's fastest growing hand roll bar. As the Senior Supervisor, you'll be the leader of your restaurant, overseeing the general day to day operations including environment cleanliness, staffing levels, guest management, inventory management and employee training/coaching.
Key Responsibilities:
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Employee Management: Manage hiring and terminations of FOH employees according to HR procedures.
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Shift Scheduling: Establishing and maintaining work schedules through Push to ensure coverage during peak periods, accommodating vacations or sick leaves.
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Handling Cash, Payments, and Gratuities: Manage cash registers, process payments, and ensure accurate accounting of sales. Manage reporting of employee hours for gratuities and oversee distribution of gratuities.
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Handling Reservations and Event Planning: Manage reservations and organize special events or parties, as required.
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Inventory and Stock Management: Manage inventory, including ordering supplies, monitoring levels, and ensuring sufficient stock for dining area. Manage requisitions and invoices according to company procedures.
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Strategic Problem Solving: Exercise your management responsibilities in responding to and solving problems affecting the restaurant, including but not limited to service challenges, guest issues, staff issues, and equipment malfunctions. Conduct guest recovery and respond to negative reviews on Google in a timely and professional manner.
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Reporting and Communication: Provide regular reports to seniors and communicate essential information to staff as a member of the management team.
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Mastery of product knowledge and service standards
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Guest management: Monitor dining area to ensure guest satisfaction, address complaints, and create a positive dining experience for guests.
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Quality Control: Check dishes before service for compliance with the restaurant’s standards and address any discrepancies.
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Maintaining Cleanliness: Supervise and direct employees to ensure the restaurant is clean and well-maintained, including both dining and kitchen areas.
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Time Management: Manage pre-shift arrangements and coordinate staff breaks smoothly during service. Authorizing overtime, time off, or leaves of absence, as well as calling employees in to work as required.
- Team Management: Supervise and direct the work of servers, hosts, and other staff, assigning tasks and ensuring efficient performance.
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Staff Training: Train all new FOH employees and conduct ongoing training for existing staff on procedures, service standards, and safety protocols.
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Monitoring Compliance: Supervise and direct employees to ensure adherence to restaurant policies, rules, and procedures.
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Enforcing Health + Safety Standards: Supervise and direct employees to ensure compliance with health and safety regulations, promoting proper hygiene practices and safety protocols.
Qualifications
Essential:
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1-2 years of experience in a restaurant of similar caliber
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Strong oral communication skills
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Strength in training, developing, coaching and leading a team
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Ability to compute basic mathematical calculations
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Valid Smart Serve certification
Desirable:
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Experience with Auphan POS system
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Certification of previous training in liquor, wine and Japanese cuisine
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Strength in sales philosophy
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Valid ON Driver’s license
