Front of House Manager
Hank Daddy's Barbecue – Toronto, ON
Hank Daddy's Barbecue is a family-owned Kansas City-style barbecue restaurant built on great food, genuine hospitality, and a strong team culture. We are passionate about creating memorable guest experiences and are seeking an experienced, energetic, and hands-on Front of House Manager to lead our service team.
This is an excellent opportunity for a hospitality professional who thrives in a fast-paced environment, enjoys developing people, and takes pride in delivering exceptional customer service while driving sales and operational excellence.
Position Summary
The Front of House Manager is responsible for the day-to-day leadership of all front-of-house operations, including staffing, training, guest satisfaction, inventory management, and team development. This position reports directly to the General Manager and plays a key role in creating a positive workplace culture and ensuring operational success.
Approximately 60% of this role involves working active server shifts while providing leadership and support to the team.
Key Responsibilities
Leadership & Team Development
- Recruit, interview, hire, and onboard front-of-house staff.
- Train, coach, and develop team members to achieve high performance standards.
- Foster a positive, inclusive, and sales-focused work environment.
- Conduct regular performance discussions and provide ongoing feedback.
- Create and manage staff schedules while maintaining labour budgets.
Guest Experience
- Lead by example in delivering exceptional hospitality.
- Resolve guest concerns and complaints promptly and professionally.
- Ensure service standards are consistently maintained.
- Build relationships with regular guests and contribute to a welcoming atmosphere.
Operations & Administration
- Ensure all opening and closing procedures are completed accurately.
- Oversee server cash-outs and end-of-day reconciliation.
- Monitor front-of-house policies, procedures, and compliance standards.
- Prepare and submit daily, weekly, and monthly operational reports.
- Identify opportunities to improve efficiency and profitability.
Inventory & Purchasing
- Order alcohol, beverages, and front-of-house supplies.
- Maintain accurate bar inventory and stock levels.
- Conduct regular inventory counts and investigate variances.
- Work closely with management to control costs and reduce waste.
Sales & Business Development
- Support promotional initiatives and local marketing efforts.
- Encourage upselling and product knowledge among staff.
- Provide feedback on menu offerings, beverage programs, and guest preferences.
- Contribute ideas to increase sales and improve the guest experience.
Qualifications
- Minimum 2 years of restaurant management or supervisory experience.
- Strong leadership, communication, and conflict-resolution skills.
- Proven ability to motivate and develop teams.
- Experience with scheduling, inventory management, and labour controls.
- Smart Serve Certification (or willingness to obtain).
- Ability to work evenings, weekends, and holidays as required.
- Strong organizational skills and attention to detail.
- A hands-on leadership style with a passion for hospitality.
What We Offer
- Competitive salary and performance incentives.
- Opportunity to grow with an established family-owned restaurant.
- Supportive team environment.
- Staff discounts.
- Ongoing training and development opportunities.
If you're passionate about hospitality, leadership, and creating exceptional guest experiences, we'd love to hear from you.
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Discounted or free food
- On-site parking
Application question(s):
- What type of restaurant environments have you managed ( Casual, Bar and Grill, Quick Serve etc)
- How many employees have you directly supervised at one time?
Experience:
- FOH Management: 2 years (preferred)
Work Location: In person
