Company Description
A.K.A. New Media Inc. (A.K.A.), an advanced technology and communications company, has an immediate requirement for a dynamic, focused, organized and energetic Account Coordinator who enjoys problem solving, to join its raisin® team.
raisin® (a product of A.K.A.) is a SaaS based, state-of-the-art, online and mobile fundraising platform that empowers charities and non-profits across Canada and the United States to reach and exceed their fundraising goals.
To learn more about raisin visit: www.akaraisin.com.
Job Description
In the role of raisin® Client Experience Coordinator, duties include:
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Technical Support – Provide ongoing account and product support for multiple charitable clients using the raisin® online fundraising system
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Training – Train clients on all aspects of the raisin® product (web-based and in-person)
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Tracking – Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details. Ensure that support time is accurately tracked and billed
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Marketing – Support marketing initiatives (online and print) as directed
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Business Development – Provide ongoing business development support as directed
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Product Development – Assist in identifying features for future product development as directed
What We Can Offer You:
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A stable but growing, exciting company that’s been around for more than 20 years
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Competitive salary
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Comprehensive health and benefits package
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Team building and social events
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Fun, intelligent co-workers to support through challenges, changes, and improvements
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We are located in the Junction neighbourhood of Toronto, however, during the current climate, remote employees who are a Canadian permanent resident, or have a valid work permit for Canada will also be considered if a strong fit.
This position is full time, Monday to Friday. Salary Range: $44K - $50K, commensurate with experience.
COVID-19 & Precautions:
Currently A.K.A.'s entire team is working remotely. As such, all training, on-boarding, and the fulfilment of the role will be carried out remotely until further notice. However, A.K.A. reserves the right to request in-person, onsite meetings, as long as Ontario Health and Safety COVID-19 protocols are met. In the future, once this situation changes, candidates need to be able to work (at least part-time) on site at A.K.A.'s soon-to-be fully-renovated office in the Junction neighbourhood of Toronto, ON.
Qualifications
Requirements:
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1-2+ years professional account support
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Post-secondary degree or diploma (preferably communications, fundraising, marketing or technology)
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Key values of honesty, integrity, professionalism and passion for customer service and technology
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Experience supporting or using digital technologies and web-based software
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Excellent written and verbal communication skills
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Able to communicate technical concepts to a non-technical audience
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An understanding of and passion for charities and fundraising
Nice to Haves:
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Experience in a Digital or Marketing Agency environment
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An interest in or passion for Not-For-Profits and volunteering
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Bilingual (English/French)
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Most importantly, you must be positive, highly organized, and enjoy challenges
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Not-for-profit & fundraising experience
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Web development & software development, HTML & CSS
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Customer service
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CRM systems (HubSpot & Salesforce)
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Project management
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Sales experience, including prospecting and cold-calling
Additional Information
For additional information about AKA raisin and the parent company, A.K.A. New Media, please be sure to visit the following websites:
AKA raisin (The Product): www.akaraisin.com
A.K.A. New Media Inc. (The Parent Company): www.akanewmedia.com
Please attach a resume that describes your specific contribution/role on any projects mentioned in resume.
Only shortlisted candidates will be contacted. Please no recruitment agencies.
