Role: AMS PLM Support Analyst
Work location: Montreal, QC (Hybrid)
Job Description:
Act as first point of contact for problem resolution and resolve key systemic production issues
Support daily PLM and Configuration Management Application Multisite issues
New users onboarding to PLM and Configuration Management Applications
Support end users on PLM and Configuration Management applications
Create application user training material following specification definition
Document FAQs for repetitive user issues
Document test cases for system integration testing and UAT
Work on PLM and Configuration Management Applications integration issues
Required Skills
2+ years direct experience with PLM and Configuration Management Applications (3DExperience or Teamcenter or Windchill) and supporting L1/L2/L3 issues. Knowledge of PLM Processes (Lifecyle, approvals, configuration management)
Expertise in Workflows, project and Access Management is a plus.
Daily User and admin support of PLM and Configuration Management Applications.
Documentation experience to create documents and User training manuals is must.
PLM & Configuration Management experience in Aerospace is a plus
Support users in the Americas region as required
Good analytical skills with expertise in overall PLM & configuration Management Applications process to solve end user issues
Should have strong teamwork skills and able to work in open team environment
Knowledge of PLM, configuration management and knowledge of Aerospace & Defence domain is preferred.
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Key Responsibilities:
Support activities including incident resolution (level 2 and 3), root cause analysis / problem management, preventive and corrective maintenance.
What are the Mandatory skills and skill proficiencies required for this position?
"PLM Analysis skills (2/5)
AMS Support (3/5)"
