Job Summary
Reporting to the Operations Manager, the Dispatcher serves as the primary communication link between customers, clients, drivers, and emergency service partners. This position is responsible for coordinating towing and roadside assistance operations, prioritizing incoming service requests, dispatching drivers and equipment, and ensuring efficient service delivery.
The ideal candidate demonstrates exceptional attention to detail, strong communication skills, the ability to multitask in a fast-paced environment, and the capacity to remain calm and professional under pressure. A solid understanding of Alberta's road network, including urban and rural areas, is essential.
Training will be provided for company-specific systems and procedures.
Emergency services, dispatch, or related operational experience is required.
Key ResponsibilitiesDispatch Operations
- Coordinate and dispatch tow trucks and service vehicles using dispatch software, GPS tracking, and mapping tools.
- Assign service calls based on vehicle type, operator qualifications, location, and priority level.
- Monitor driver availability, job progress, and service completion times.
- Coordinate roadside assistance, vehicle recoveries, accident responses, impounds, and scheduled transportation services.
- Maintain continuous communication with field personnel through phone, radio, and electronic messaging systems.
- Ensure timely response to customer requests and emergency service requirements.
Customer Service & Administration
- Receive and manage incoming emergency and non-emergency service requests.
- Accurately document customer information, service details, and job notes within company systems.
- Maintain detailed records to support invoicing, reporting, compliance, and operational tracking.
- Assist with daily reporting, call logging, and administrative tasks as required.
- Monitor communication channels including telephone systems, email, and client portals.
- Follow company policies, safety procedures, and contractual requirements.
- Identify opportunities to improve operational efficiency and customer service.
Required Qualifications
- High School Diploma or equivalent.
- Strong verbal communication and information-processing skills.
- Excellent data entry and typing abilities with a high degree of accuracy.
- Proficiency with computer systems and Microsoft Office applications.
- Experience using dispatch software, GPS tracking platforms, and digital communication tools.
- Valid Class 5 Driver's Licence.
- Legally authorized to work in Canada without restrictions.
- Reliable transportation to and from the workplace.
Preferred Qualifications
- Experience in towing, transportation, roadside assistance, emergency services, or dispatch operations.
- Knowledge of Alberta highways, municipalities, and rural service areas.
- Familiarity with accident recovery procedures and municipal towing operations.
- Minimum four years of customer service experience.
- Experience working in a high-volume call centre or dispatch environment.
Work Environment
Guardium Towing operates 24 hours a day, 7 days a week, 365 days a year. Scheduling may include days, evenings, nights, weekends, and holidays based on operational requirements.
Working conditions include:
- Fast-paced dispatch environment.
- High call volumes and time-sensitive decision-making.
- Extended periods of sitting and computer work.
- Exposure to stressful and emotionally sensitive situations.
- Indoor office setting with occasional field-based training opportunities.
What Guardium Towing Offers
- Competitive compensation.
- Stable, year-round employment.
- Comprehensive training and development opportunities.
- Career advancement potential.
- Supportive and team-oriented workplace culture.
- Employee benefits package (where applicable).
This job description outlines the primary duties and responsibilities of the position and is not intended to be an exhaustive list. Additional duties may be assigned based on business needs.
Pay: $18.00-$25.00 per hour
Benefits:
Work Location: In person
