ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Perform preventive and emergency repair procedures, completing required reports and satisfying customer needs through practical field experience and in-depth company training programs.
- Responsible for safety (in house and at customer site.) In-depth troubleshooting of broad range of robotic systems, preventative maintenance of robots/controllers/related equipment.
- In-depth repair of robots, controllers and related equipment.
- Continue to refine customer relation skills.
- Provide technical training to other Field Service Technicians.
- Generate and follow up on service trip reports.
- Communicate, attack and resolve safety/service related issues via verbal and written reports.
- Refer Sales/Service leads.
- Coordinate service support efforts with Regional Sales Managers.
- Must be able to travel. Must have a valid driver's license and full coverage automobile insurance.
- Promote teamwork and foster exemplary work environment. Interface with co-workers in a manner that enhances employee satisfaction.
Compensation range: $28.00 to $36.00 per hour
