TREATMENT CONCIERGE
(also known as Treatment Coordinator)
Full-time · On-site · Specialist dental practice
$27–$35/hour, based on experience
ABOUT THE ROLE
We are a specialist dental practice looking for a warm, highly organized Treatment Concierge to be one of the main faces of our office. You are the bridge between the doctor's clinical recommendations and each patient's understanding, confidence, and commitment to care.
You'll work side by side with the doctor as her right hand — the person she relies on to keep patients cared for, cases moving, and details handled. It's a role of real trust and responsibility.
From a patient's first contact through the completion of treatment, you make sure the experience is seamless, professional, and genuinely caring. You help people move from considering treatment to committing to it — not by pushing or over-promising, but by listening, answering questions honestly, and giving them the clarity they need to choose their own best health.
This is not a sales role in the traditional sense. Your compensation is not tied to how many treatments patients accept. We want someone patients trust because you are on their side.
WHAT YOU'LL DO
As the doctor's right hand, you own the patient experience and the coordination behind it. Day to day, that looks like:
Caring for Patients
- Welcome every new patient and build trust between the patient, the doctor, and you.
- Partner with the front-desk team on new-patient calls, stepping in when something needs your attention.
- Follow up after the doctor presents a treatment plan — answer questions, ease concerns, and bring patients (and their families) back in to talk through options when it helps.
Coordinating Treatment & Correspondence
- Prepare treatment-case summaries for the doctor ahead of patient presentations.
- Write referral letters, doctor-to-doctor correspondence, and recare letters.
- Track treatment acceptance and follow up thoughtfully with patients who haven't yet scheduled.
Funding & Quality
- Manage government funding applications and maintain strong relationships with each program — never scheduling funded treatment without confirmed approval.
- Keep patient records and follow-ups on track through regular audits, and review progress with the doctor.
We'll work out the exact systems and rhythms together. What matters is that you take real ownership of them once you're up to speed.
WHO YOU ARE
We'll happily teach the dental knowledge — these are the qualities we hire for, and they're essential:
- Warm under pressure. You stay calm, kind, and reassuring in emotionally loaded conversations — cost, fear of treatment, difficult diagnoses.
- Strong written and spoken English. You have a firm command of English and can write clear, professional letters and speak with warmth and confidence.
- Reliable with deadlines. This role runs on a steady rhythm of letters, follow-ups, and audits. When you say something will be done, it's done.
- Discreet and trustworthy. You handle sensitive health and financial information every day and protect patient privacy without exception.
- Confident with numbers. You're comfortable working in spreadsheets, tracking acceptance rates, reviewing funding-amount discrepancies, and checking outstanding payments. This is a core part of the role, not an occasional one.
- Genuinely enthusiastic — not over the top. You believe in helping people get healthier and it shows, without ever being pushy or over-promising.
- Organized and self-directed. You keep many patients and cases moving at once and take real ownership of your systems.
NICE TO HAVE (NOT REQUIRED)
- A bachelor's degree (BSc) is ideal.
- Sales, customer-service, or other patient/client-facing experience.
- Dental or healthcare experience (Dentrix familiarity is a bonus).
- Comfort with social media / helping share the practice's presence online.
No dental experience? That's okay. Much of the clinical knowledge is learned on the job and through self-study, and training is provided.
TOOLS & TRAINING
You'll work daily in Dentrix, Excel, and Word, and on email and phone. We provide hands-on training and paid continuing education so you can grow into the role and beyond it.
COMPENSATION & BENEFITS
- Pay: $27–$35 per hour, based on experience.
- Health benefits, including in-house dental coverage.
- Bonus pay and retention pay. (Not tied to treatment-acceptance rates.)
- Paid continuing education and training.
- On-site parking.
HOW TO APPLY
If this sounds like you, we'd love to hear from you. Please apply through Indeed with your résumé and a short note telling us why this role appeals to you and about a time you helped someone make a decision they felt good about.
We are an equal-opportunity employer and welcome applicants of all backgrounds. In accordance with the Alberta Human Rights Act, accommodations are available on request throughout the hiring process.
Pay: $27.00-$35.00 per hour
Benefits:
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
Work Location: In person
