Are you a natural leader who enjoys coaching others while delivering an exceptional patient experience? Jackman Eye Institute and Lens & LASIK are looking for a Team Lead Lens & LASIK to provide day-to-day leadership to our refractive surgery team while supporting the Operations Manager in the coordination of our clinic and surgical operations. This full-time leadership role is ideal for someone who enjoys developing people, improving processes, and ensuring every patient receives outstanding care throughout their vision correction journey.
- Enjoy a comprehensive benefits plan and pension plan to support your overall well-being.
- Receive free LASIK eye surgery as an employee, taking a step toward your own visual wellness.
- Benefit from an annual wellness allowance to support your health and well-being.
- Work in a positive, collaborative environment that values teamwork and employee engagement.
- Participate in staff events and enjoy weekly paid staff lunches.
- Uniforms provided to maintain a professional appearance.
- Lead, coach, mentor, and support the Lens & LASIK team on a day-to-day basis.
- Serve as the primary point of contact for team members, providing guidance and resolving operational issues.
- Foster a positive, collaborative, and patient-focused culture.
- Support recruitment, onboarding, orientation, and ongoing training of new employees.
- Coordinate daily workflow, staffing resources, patient flow, and surgical schedules to maximize efficiency.
- Ensure consistency in patient education, documentation, and surgical preparation.
- Collaborate closely with surgeons, physicians, technicians, and patient educators to ensure seamless clinic operations.
- Monitor surgical bookings and patient readiness, ensuring all pre-operative requirements are completed.
- Respond to patient concerns, provide service recovery when needed, and escalate complex issues appropriately.
- Ensure patient records, consents, and documentation are completed accurately and in a timely manner.
- Support the implementation of new clinical processes, technologies, and operational initiatives.
- Participate in quality assurance activities while monitoring patient satisfaction and departmental performance.
- Coach team members through performance improvement and continuous improvement initiatives.
- Minimum three years of experience in a healthcare, ophthalmology, optometry, surgical, or patient service environment.
- Previous leadership, supervisory, or team lead experience is preferred.
- Strong understanding of patient service, surgical scheduling, and healthcare operations.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong organizational, problem-solving, and decision-making abilities.
- Ability to manage competing priorities in a fast-paced clinical environment.
- Experience with electronic medical records (EMR) and scheduling software is considered an asset.
- Experience in ophthalmology, refractive surgery, or surgical services is considered an asset.
Jackman Eye Institute is an equal opportunity employer. We are committed to creating a workplace that supports, inspires, and respects all individuals. Employment decisions are based on qualifications, merit, and business needs without discrimination based on race, colour, religion, sex, age, gender identity, marital status, disability, national or ethnic origin, military service status, citizenship, or any other protected characteristic.
Please visit https://jackmaneye.com for more information
