Toronto Pearson is transforming. Now’s the time for your career to fly.
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you?
- An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community
- Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans)
- A flexible work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program
What can you expect from this position?
Reporting to the Associate Director, Terminal Infrastructure Response, The Manager Maintenance Response is responsible for providing guidance and leadership to their teams who are performing all day of maintenance on systems at Toronto Pearson Airport. The incumbent supports the GTAA’s short (< 3 months) and mid-term (1 year) business strategy, influence forward-thinking employee decisions and contributes to the GTAA’S overall success.
As Manager, Maintenance Response, you will:
- Lead the maintenance team in responding to system outages and executing non-intrusive preventative maintenance across terminals, ensuring alignment with the work plan and budget.
- Plan, recruit, coach, and mentor team members to foster development and uphold corporate values.
- Establish performance expectations and standards of excellence; monitor and audit performance to ensure compliance with Health & Safety policies and procedures.
- Partner with Human Resources to lead labour relations matters fairly and consistently, including contributing to grievances and arbitration processes.
- Collaborate with Customer, Terminal Services, and Aviation Services teams to deliver high levels of service.
- Build and maintain strong relationships with internal stakeholders and external customers to support effective collaboration.
- Troubleshoot and resolve technical issues related to terminal system outages.
- Identify opportunities to improve work programs and implement enhancements to achieve performance targets.
- Ensure adherence to all applicable health, safety, and corporate policies, procedures, rules, and regulations.
- Develop and implement departmental policies, processes, and procedures to drive operational efficiency.
- Conduct regular terminal inspections with Customer, Terminal, and Aviation Services leadership to identify deficiencies and ensure timely corrective actions.
- Lead by example by clearly defining expectations and success measures, fostering a positive, safe, and compliant work environment aligned with relevant legislation and regulations.
This is the role for you, if you have:
- Minimum of 3 years of experience in people leadership, leading a team of trades in a unionized environment.
- Minimum of 3 years of experience in a customer-centric environment, demonstrating a strong commitment to service excellence.
- Valid Ontario Driver’s License.
- Ability to obtain and retain a D/A AVOP.
- Post-Secondary degree or diploma in a related field or minimum 5 years of combined equivalent work experience and education.
- Ability to obtain and retain a Transportation Security Clearance.
The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.
This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.
