Job Overview
We are seeking a dedicated and professional Customer Service Representative to join our team in a full-time capacity. This role is vital in providing exceptional support to our clients and ensuring smooth communication between customers and our organization. This position offers an opportunity to be part of a dynamic team committed to delivering outstanding service. We deliver face-to-face customer experiences on behalf of some of Canada's leading telecommunications companies. We've built our reputation on genuine service, strong team culture, and developing people who want to grow within a results-oriented organization.
The Short Version
This is an active, in-person role. You'll spend your days at consumer-facing events across Winnipeg, helping people understand their telecommunications options, answering questions, and making sure every interaction leaves a positive impression. No two days look exactly the same, and you'll always have a team supporting you.
Responsibilities
- Welcome customers at on-site events and walk them through their telecommunications options clearly and without pressure
- Field questions and resolve concerns with patience and a professional attitude
- See each customer through from their first question to a completed transaction or appropriate referral
- Keep tidy, accurate records of daily interactions and flag useful feedback to the team
- Stay informed on current offers, product details, and any campaign updates
- Show up consistently and contribute to a team that genuinely relies on each other
Requirements
- You're a natural communicator who puts people at ease quickly
- You stay composed and organized when things get busy
- You're dependable and take your work seriously without taking yourself too seriously
- You're open to structured training and want to develop real, transferable skills
- A background in hospitality, retail, or any people-facing environment is a bonus — not a barrier
- Can commit to full-time hours in Winnipeg
Pay: $45,000.00-$52,000.00 per year
Work Location: In person
