About Voysus
At Voysus, we’re more than just a call center - we’re a customer engagement platform built to deliver high-performance solutions across voice, digital, and omnichannel platforms. We partner with leading brands to meet their customer service goals, and we’re proud to represent Reliance Home Comfort for this role.
We understand that everyone has a dream career - and the path often starts with the right foundation. Voysus is that platform. We provide the training, tools, and real-world experience you need to grow your communication, customer service, and sales skills. Whether you're just starting out or looking to sharpen your abilities, we’ll help you build your next best skill set.
If you're energetic, enjoy speaking with people, and thrive in a fast-paced, team-oriented environment, this opportunity could be the perfect fit.
Job Overview
We're hiring proactive Customer Service Agents to support technicians in the field by calling customers when delays arise. You’ll notify customers if a technician is running behind and provide them with updated ETAs using real-time information from FSM systems.
Key Responsibilities
- Confirm technician status and estimate of delay
- Call affected customers to inform them of the delay and offer support/rescheduling if needed
- Record call details, outcomes, and next steps in the CRM system
- Communicate with dispatch and technicians when necessary
- Maintain professionalism and a customer-first approach on every call
Work Schedule
We operate 7 days a week to support field teams across Canada. Agents are assigned staggered weekly shifts for full coverage:
- Weekdays (Mon–Fri): 9:00 AM – 5:00 PM - can take more shifts if interested
Required Tools & Systems (provided with training)
- FSM Access (Field Service Management)
- CRM / Call Tracking System
- Access to filtered dashboards, customer records, technician status, and ETA data
What We’re Looking For
- At least 1 year of Call Centre experience (preferred)
- Excellent communication and active listening skills
- Proven ability to meet or exceed performance targets
- Ability to work in a fast-paced, team-based environment
- A desire to learn, grow, and build your professional skill set
Why Join Voysus?
- Work with a supportive team and strong leadership
- Get real-time training and feedback to grow your career
- Opportunities to move into sales, tech support, or leadership roles
- Gain valuable, transferable skills for your long-term career goals
Ready to get started?
Submit your resume to [email protected] by June 10th, 2026, and we’ll be in touch if you’re shortlisted.
Pay: $17.60 per hour
Work Location: In person
