What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto!
Say hello to Canopy by Hilton Toronto Yorkville! Canada’s first Canopy by Hilton.
Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighbourhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices.
Culture is key at Canopy, with team members known as “friendly enthusiasts” who engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.
Attention to detail and an energetic environment ensure Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “Positive Stay,” where memories are made, and comfort is guaranteed.
Canopy by Hilton Toronto Yorkville is a 184-room hotel with a restaurant, street-level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.
Position Title: Housekeeping Supervisor/ Tidiness Enthusiast
Reports To: Executive Housekeeper/Lead Tidiness Enthusiast
Position Status: This posting is for a current open position.
JOB OVERVIEW
Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
DUTIES AND RESPONSIBILITIES
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Assist with scheduling and room assignments to ensure proper coverage.
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Monitor performance and recommend disciplinary action, according to company rules and policies. Alert management of potentially serious issues.
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Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
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Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
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Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
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Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
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Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
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Respond to guest complaints and special requests and ensure corrective action is taken to achieve complete guest satisfaction.
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Control expenses and minimize waste within all areas of housekeeping.
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Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc.
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Promote teamwork and quality service through daily communication and coordination with other departments.
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Report, turn in, and/or log all lost and found items according to established procedures.
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May regularly assist with deep cleaning projects.
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Refer to the attached additional job responsibilities and Health & Safety duties and responsibilities.
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May perform all housekeeping duties necessary, including making beds, vacuuming, and cleaning.
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Assist with other duties as assigned
ACCOUNTABILITY:
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This is typically the 3rd layer of supervision in the housekeeping department in a large hotel or assists the Executive Housekeeper at a smaller property, whose primary duties are inspecting guest rooms, suites, and public areas and instructing employees on corrective action.
QUALIFICATIONS AND REQUIREMENTS
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Minimum: High School Diploma or equivalent. Bachelor's degree preferred.
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2-3 years of housekeeping experience, preferably in an upscale or luxury hotel of similar size and complexity, including some supervisory training/experience.
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S/he must speak fluent English.
Other:
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Communication skills utilize a significant amount of time when interacting with guests and employees.
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Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
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Basic mathematical skills are used occasionally.
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May be required to work nights, weekends, and/or holidays.
PHYSICAL REQUIREMENTS:
This job requires the ability to perform the following:
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Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
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Frequently standing up and moving about the facility
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Remain stationary for extended periods
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Frequently handling objects and equipment to maintain the facility
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Frequently bending, stooping, and kneeling
Health and Safety
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Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
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Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labor.
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Report all injuries or illnesses to a supervisor or manager immediately.
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Participate in the Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.
WHY JOIN US:
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Health, Dental, and Vision benefits.
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Discounted On-site Parking.
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Discounted and Complimentary employee meals.
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Discounted Hotel Room Nights (Hilton Worldwide).
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Hilton University access.
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Tuition Reimbursement.
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Perkopolis.
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GoodLife – Discounted membership.
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Employee engagement and appreciation events.
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Wellness Days
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RRSPs
ACCESSIBILITY & ACCOMMODATION:
Job Posting – Canopy by Hilton is committed to an inclusive, accessible recruitment process. Accommodation is available upon request for all stages of the selection process.
Communication (i.e., booking an interview) – If you require any accommodation during the interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.
About Hilton:
One of the world’s largest, fastest-growing hospitality companies representing
18 Brands, 122 countries and territories, and more than 6,800 properties worldwide…and counting!
Hilton’s vision is to fill the earth with the light and warmth of hospitality.
In 2025, Hilton was recognized as #1 Fortune World’s Best Workplace (Second Time as # 1)
Since being founded in 1919, Hilton has been a leader in the hospitality industry and remains a beacon of innovation, quality, and success. This continued leadership is the result of Team Members staying true to the brand’s Vision, Mission, and Values.
Specifically, we look for team members who demonstrate these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Brighter Together. We are Hilton. We are Hospitality.
About Easton’s: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada. Its flagship hotels include industry–renowned brands such as Marriott/Starwood, Hilton, and IHG. With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for demanding business and leisure travelers.
In the highly competitive hotel industry, Easton’s Group’s core advantages are prime locations, premium quality, and superb service. Every Easton’s Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests. Whether it’s the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre, and cultural hotspots, or the Vaughan properties that are close to the area’s main tourist attractions like Canada’s Wonderland or Vaughan Mills Shopping Centre.
