Summit Search Group has partnered with Banyan Community Services, multi-service, multi-site community-based not-for-profit organization that provides a broad range of programs and supports for children, youth, adults, seniors, and families across Ontario. Through its youth justice, family support, developmental services, and community programs, Banyan works to improve quality of life and promote positive outcomes for vulnerable and at-risk individuals. With a workforce of over 300 employees, the organization operates in a highly regulated environment, providing services that require 24/7 operational continuity, strong quality standards, and responsive leadership.
Over the past decade, the organization has experienced significant growth and diversification of services and funding, building a platform that is both stable and poised for continued evolution. Guided by a committed volunteer Board, the organization is recognized as a flagship provider in the social services sector.
With a long-standing history of delivering government-funded social services, Banyan operates a complex and diverse portfolio of programs, including residential services, community outreach initiatives, counselling, and youth support programs. The organization is recognized for its commitment to community impact, collaboration, and delivering essential services that strengthen individuals, families, and communities.
Position Scope: Reporting to the Board of Directors, the CEO is the organization’s most senior leader and is responsible and accountable for overall management, operational performance, and the achievement of strategic priorities within Board-approved policy parameters. The CEO serves as an exemplary and visible leader, mobilizing staff and partners to advance the organization’s mission, uphold best practices, and ensure the consistent delivery of high-quality services.
In this role, the CEO provides leadership to a complex, multi-program organization of over 300 staff operating across multiple locations, while directly overseeing a senior leadership team of 5–10 direct reports. The CEO is responsible for stewarding a diverse funding model that includes significant public-sector relationships, along with associated performance, accountability, and reporting requirements. Operating within a unionized environment with multiple bargaining units, the CEO plays a key role in navigating ongoing labour relations matters. Externally, the CEO maintains a strong and visible presence, leading relationships with government, funders, community partners, and broader sector stakeholders.
Responsibilities:
POLICY AND DIRECTION
- Develops policy and strategic priorities to support the Board of Directors in its governance of organizational objectives
- Reports organizational performance to the Board of Directors for the purposes of accountability, evaluation, and adjustment
- Implement Board directives through effective planning and change leadership
COMMUNITY RELATIONS
- Pursue and affect collaborative strategic partnerships to meet emerging community needs, reduce duplication of efforts, and increase access to services
- Share information with relevant stakeholders to increase program awareness, develop prospective funding sources, influence public policy, and build community capacity
- Exemplifies the organization’s mission, vision, and values in all relationships
OVERSIGHT OF MANAGEMENT AND OPERATIONS
- Leads the management team in providing direction and support to staff in the delivery of programs
- Ensures the organization meets or exceeds the standards of all funding, regulatory, and accrediting bodies
- Analyzes organizational processes to optimize efficiency, cross-functional coordination, and client care
QUALITY AND RISK MANAGEMENT
- Manages risk by ensuring compliance with all regulatory/policy requirements and taking proactive steps to assess and mitigate liability exposure
- Monitors the Quality and Risk Management Committee’s strategic objectives, framework/system implementation, and quality reporting
- Promotes a healthy and inclusive environment for staff, clients, volunteers, and visitors through active adherence to workplace safety and human rights legislation
RESOURCE STEWARDSHIP
- Utilizes financial acumen to oversee the effective and efficient management of financial affairs and asset protection to accomplish organizational objectives
- Ensures effective human resource management systems are in place for recruitment, training, talent development, performance management, and benefits administration to accomplish organizational objectives
- Leverages new technologies to accomplish organizational objectives
- Evaluates and adjusts resources allocation on an ongoing basis
Education and Experience:
- An undergraduate degree, complemented by a master’s degree (social service or business field) is required.
- Proven senior executive leadership (CEO/ED or equivalent) within a complex, multi-program organization (ideally $8-10M+)
- Demonstrated success working with and supporting a policy-focused Board of Directors, including governance reporting, risk oversight, and strategic facilitation.
- Strong financial acumen and experience navigating public-sector funding agreements, accountability frameworks, and performance reporting.
- Experience leading in environments with union presence and labour relations complexity.
- Track record of leading organizational change, strengthening culture, and improving people practices in dynamic, high-pressure environments.
- Comfort operating in regulated settings with accreditation and compliance expectations.
AI Disclosure: AI will not be used in the recruitment process.
Vacancy Disclosure: This is replacing an existing vacancy.
Application Deadline: Friday July 3rd at 5pm EST
Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
Job Types: Full-time, Permanent
Pay: $155,000.00-$170,000.00 per year
Work Location: In person
