NOW HIRING: DENTAL ADMINISTRATOR
The first voice they hear. The warmest face they see. That is you.
When a nervous patient finally decides to call a dental clinic, the voice on the other end of that phone can either confirm their fears or change their mind entirely. At Langford Dental, that voice is you, and it might be the most important role in our entire practice.
Langford Dental is an established, growing dental clinic located in the heart of the Westshore community, offering a comprehensive range of family, cosmetic, surgical, and emergency dental services under one roof. We are looking for a Dental Administrator who understands that exceptional service is not a department, it is a mindset.
Why Langford Dental?
Langford Dental exists because too many people avoid the care they need due to anxiety, bad experiences, or the feeling of being rushed through an impersonal system. We have built a practice from scratch, with thoughtful design, advanced technology, and a culture of genuine care, to change that.
Our clinic is warm, welcoming, and beautiful, situated on Goldstream Avenue, and easy access from across the Westshore, we have proudly served Langford and the surrounding Victoria area since 2016. It is an incredibly visible, accessible, and vibrant location that attracts a wide and growing patient community. But the experience begins before a patient ever walks through our doors. It begins with a phone call, a warmly worded email, and the feeling that someone on the other end actually cares about getting them the help they need.
As our Dental Administrator, you are the ambassador of Langford Dental. You set the tone. You build the relationship. You are the reason patients feel confident before they even sit in the chair.
The Opportunity
- Manage all incoming patient communications, calls, emails, and online inquiries, with professionalism, warmth, and clarity
- Schedule appointments with precision, ensuring smooth daily flow and optimal provider productivity
- Greet and welcome patients upon arrival, creating a calm, comfortable, and memorable first impression
- Coordinate patient intake, health histories, insurance verification, and treatment documentation
- Present and explain treatment plans clearly, supporting patients in understanding their options and next steps
- Process billing, insurance claims, and patient payments accurately and efficiently
- Maintain impeccable records within the practice management system
- Partner with the clinical team to ensure seamless handoffs and exceptional communication throughout every visit
- Actively support the clinic's recall and reactivation programs to keep patients engaged in their oral health journey
What You Bring
- Previous experience in a dental administrative role is required
- Warm, confident communicator, both on the phone and in person, with an exceptional ability to put people at ease
- Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment
- Experience with dental practice management software Power Practice is required
- Knowledge of British Columbia dental insurance billing and treatment coordination is an asset
- A genuine passion for patient experience, customer service, and making people feel truly welcome
- A calm, professional presence and a positive attitude that sets the tone for the entire team
What We Offer You
- Full-time, permanent position in a beautiful clinical environment
- Competitive salary commensurate with experience
- Comprehensive health and dental benefits
- Performance bonuses tied to patient satisfaction and clinic growth
- A primary role in shaping the patient experience of a thriving practice
- An incredible, supportive team culture where every person is valued
This role is for someone who takes genuine pride in delivering an exceptional experience, who understands that kindness, attention, and professionalism are not just qualities to have, they are gifts you give to every single patient who trusts you with their care.
If you believe in the power of a welcoming smile, your own, and the ones you help create, Langford Dental is the place for you.
Apply Today — Be Part of Something Better. Please send resumes and cover letters to [email protected], subject “Langford Dental - Dental Admin Opportunity”
Pay: $24.00-$30.00 per hour
Work Location: In person
