Accounts Receivable Collection Specialist
Job Description
We are a growing multinational company located in Burnaby seeking an experienced Accounts Receivable Collection Specialist to join our accounting team.
This role is responsible for monitoring customer accounts. If you thrive in a fast-paced environment and enjoy working with a collaborative, high-performing team, this opportunity may be a great fit for you!
Responsibilities
· Monitor aging reports: Review accounts receivable aging schedules daily to proactively identify overdue accounts, prioritize collection efforts, and issue timely payment reminders.
· Conduct customer outreach: Contact delinquent customers via phone and/or email using professional and structured communication to secure outstanding payment.
· Negotiate payment terms: Develop and formalize payment schedules or settlement agreements with customers facing financial constraints, adhering strictly to company credit policies.
· Resolve disputes: Collaborate directly with internal sales, billing, and customer service teams to investigate and quickly resolve customers invoicing disputes, deductions, and payment discrepancies.
· Forecast cash inflows: Maintain accurate and up-to-date records of all collection activities, communications, payment commitments in order to forecast incoming payments.
· Prepare and process customer credit applications: Collect required documentation and liaise with internal stakeholders to ensure timely review and approval of customer credit requests.
· Prepare month-end reports: Assist in month-end closing by preparing accounts receivable reports, reconciliations, aging summaries, and supporting schedules as required.
· General accounting support: Assist with additional duties within the accounting department as required.
Qualifications
· Experience: Possess 2 to 4+ years of dedicated corporate accounts receivable or commercial collections experience, preferably in a fast-paced business environment.
· Education: Diploma or Degree in Accounting, Finance, Business Administration, or a related field.
· Systems knowledge: Hands-on experience with ERP/accounting systems (such as MS D365 Business Central, NetSuite, SAP, Sage, QuickBooks, or equivalent systems).
· Excel skills: Intermediate to advanced proficiency, including VLOOKUPs, pivot tables, and data analysis.
· Communication skills: Practice exceptional verbal and written English communication skills with the ability to manage difficult collection conversations firmly yet diplomatically.
· Attention to detail: High level of accuracy in data entry and financial record-keeping, with strong numerical aptitude.
What We Offer
· Opportunity to grow your accounting career within a dynamic, expanding organization
· Collaborative and supportive team environment
· Exposure to multinational operations and processes
Work Arrangement
This is a full-time, on-site position at our Burnaby office during core business hours
How to Apply
Please submit cover letter and resume
Only those selected for an interview will be contacted.
Pay: $58,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
