Totem Design House is an Indigenous-owned lifestyle brand that combines ancient roots with modern creations. We're looking for a friendly, outgoing, and detail-oriented team member to join us in our retail gallery and boutique. If you have a passion for Indigenous art and culture, love working with people, and want to be part of a dynamic and creative business, we’d love to hear from you!
Applicants must live locally in the Comox Valley or surrounding area.
Please note: Resumes submitted without a cover letter will not be considered.
The Ideal Candidate:
- Friendly, outgoing, and genuinely enjoy connecting with people.
- Dependable, punctual, and self-motivated.
- Detail-oriented and take pride in your work.
- Comfortable working in a fast-paced environment and shifting between customer service, retail sales, and fulfillment tasks.
Key Responsibilities:
- Greet and assist retail customers with enthusiasm and product knowledge
- Fulfill online orders with care and accuracy
- Respond to customer inquiries via email in a friendly, professional manner
- Keep the retail space tidy, stocked, and beautifully merchandised
- Tag, fold, and prepare new apparel and giftware for the retail floor
- Assist in counting, organizing, and packing wholesale orders as needed
Assets:
- Knowledge of Northwest Coast Indigenous art, culture, and design
- Experience in retail and customer service
- Strong communication and organizational skills
- A genuine interest in working with an Indigenous-owned brand.
The current required schedule is Tuesday (or Wednesday) to Saturday, with the possibility of additional hours based on workload and seasonal demand.
Detailed Job Description:
- Greets and receives customers in a welcoming manner.
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Responds to customers’ questions.
- Directs customers by escorting them to racks and counters.
- Provides outstanding customer service.
- Fills online orders from website.
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
- Alerts management of potential security issues.
- Assists with inventory, including receiving and stocking merchandise.
- Folding, tagging and steaming garments
- Re-stocking shelves
- Dusting and sweeping
- Notifying manager of low- inventory status
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Location: Courtenay, BC (required) in person
*Apply with a cover letter and resume
Job Types: Full-time, Part-time
Pay: $22.00-$24.00 per hour
Benefits:
- On-site parking
- Store discount
Flexible language requirement:
Ability to commute/relocate:
- Courtenay, BC V9N 3P8: reliably commute or plan to relocate before starting work (required)
Location:
- Courtenay, BC V9N 3P8 (required)
Work Location: In person
