Job Posting: L2 Systems Administrator (Networking Focus)
About Us
KooL-I.P. Solutions Corp is a Vancouver-based managed IT services provider delivering secure, scalable infrastructure solutions to businesses across Canada. We specialize in cloud, network infrastructure, and security-focused environments.
We are looking for a Level 2 Systems Administrator with strong networking expertise to join our technical team.
Position Overview
The L2 Systems Administrator is responsible for supporting and maintaining client IT environments, with a focus on network infrastructure, troubleshooting, and escalation support.
This role bridges help desk (L1) and senior engineering (L3), requiring both hands-on technical execution and independent problem-solving.
Key ResponsibilitiesSystems & Support
· Troubleshoot escalated issues related to Windows environments, Microsoft 365, and endpoints
· Perform onsite and remote support across client environments
· Manage desktop deployment and user groups, including hardware and software setup
· Maintain system and process documentation
Networking (Core Focus)
· Configure and support firewalls, switches, and wireless infrastructure
· Manage DHCP, DNS, VPNs, and network segmentation
· Perform network troubleshooting (latency, routing, VLAN, connectivity issues)
· Deploy and maintain network equipment including proper configuration, firmware updates, and documentation
· Implement and test security features such as filtering, VPNs, and access controls
Infrastructure & Servers
· Support Windows Server environments, Active Directory, and virtualization platforms
· Maintain patching, updates, and system health monitoring
· Participate in backup verification and disaster recovery processes
Client & Project Work
· Assist in site assessments and infrastructure reviews
· Participate in deployments (network upgrades, migrations, cloud transitions)
· Work directly with clients to communicate technical solutions clearly
Technical RequirementsCore Skills
·Strong networking fundamentals:
· TCP/IP, VLANs, routing, firewall policies
· VPN technologies (site-to-site and remote access)
· Experience with firewall platforms (e.g., WatchGuard, Fortinet, pfSense, or similar)
· Windows Server administration (2016+ preferred)
· Active Directory, Group Policy, DNS, and DHCP
Preferred Experience
· Microsoft 365 (Exchange Online, Teams, SharePoint, Intune)
· Virtualization (VMware / Hyper-V)
· Backup solutions and DR practices
· Network monitoring and troubleshooting tools
Soft Skills
· Strong troubleshooting and analytical thinking
· Ability to work independently and manage multiple tickets
· Clear communication with both technical and non-technical users
· Attention to detail and documentation discipline
Experience & Education
· 3–5 years in IT support or systems administration role
· MSP experience (preferred)
· Certifications such as CCNA, MCSA, or equivalent are an asset
Compensation & Benefits
· Competitive salary (based on experience)
· Opportunity to work with diverse infrastructure and modern cloud platforms
· Career growth into L3 / architecture roles
· Flexible hybrid work environment
Apply OnLine https://www.kool-ip.ca/ads/l2-admin-network/
Pay: $70,000.00-$100,000.00 per year
Benefits:
- Flexible schedule
- Work from home
Work Location: Hybrid remote in Vancouver, BC V6C 3B2
