WAREHOUSE COORDINATOR
Department: Operations / Warehouse
Reports To: Branch Director
Location: Kepler Kitchener, Ontario
ABOUT KEPLER CANADA
Our Story
Kepler Canada was founded in Richmond Hill, Ontario, as a forward-thinking HVAC distribution company with a mission to deliver cutting-edge, energy-efficient solutions. We primarily serve B2B clients, partnering with HVAC dealers and contractors to provide innovative products, exceptional service, and long-term business support.
What We Offer
We offer a comprehensive portfolio of high-quality HVAC products, including residential and commercial heat pumps, air handlers, mini-split systems, coils, thermostats, controllers, gas furnaces, hydronic heating products, and commercial VRF systems. Our solutions are designed to meet the evolving needs of the HVAC industry while supporting energy efficiency, sustainability, and long-term value.
Strong Partnerships
At Kepler, we believe our success is built on the success of our dealer network. Beyond product distribution, we develop strong, lasting partnerships with HVAC dealers and contractors by providing technical expertise, product training, sales support, marketing resources, and responsive customer service.
POSITION SUMMARY
The Warehouse Coordinator plays a vital role in ensuring Kepler customers receive the right products, in the right quantity, at the right time. Responsible for accurately receiving, storing, picking, packing, and shipping products, this position helps maintain an efficient and well-organized warehouse operation.
The Warehouse Coordinator will also interact directly with customers picking up orders and are an important ambassador of the Kepler brand. Every customer interaction should be professional, courteous, and focused on providing an exceptional customer experience.
PRIMARY RESPONSIBILITIES
Warehouse Operations
- Own inventory accuracy, receiving processes, layout/organization decisions
- Receive, inspect, and properly store incoming inventory.
- Accurately pick, pack, and prepare customer orders for pickup or delivery.
- Verify product quantities and order accuracy before shipment or customer pickup.
- Coordinate courier services for outbound 3rd party customer deliveries
- Load and unload delivery vehicles safely and efficiently.
- Assist with inventory counts and stock replenishment.
- Maintain a clean, organized, and safe warehouse.
Customer Support
- Greet customers picking up orders in a friendly and professional manner.
- Verify customer orders and ensure products are complete before release.
- Assist customers with loading products into their vehicles when required.
- Communicate any order discrepancies or inventory concerns promptly.
- Work closely with Counter Sales and Inside Sales to ensure a seamless customer experience.
Team Support
- Lead warehouse Health & Safety initiatives
- Track and monitor warehouse Health & Safety incidents & opportunities
- Collaborate with all departments to meet customer expectations.
- Follow warehouse procedures and safety standards.
- Assist with general warehouse duties as assigned.
- Participate in ongoing product, safety, and operational training.
REQUIREMENTS
Knowledge
- High school diploma or equivalent.
- Previous warehouse or distribution experience is required.
- Experience using MWS or ERP systems.
- Forklift certification is an asset or willingness to obtain certification.
- Basic computer skills are considered an asset.
Skills
- Team-first mindset to work collaboratively on processes and problem solving.
- Strong attention to detail and accuracy.
- Good organizational and time management skills.
- Excellent communication and customer service skills.
- Ability to work effectively in a fast-paced environment.
- Dependable, punctual, and team-oriented.
Abilities
- Safely lift and move products in accordance with company safety guidelines.
- Work efficiently while maintaining a high level of accuracy.
- Deliver a positive and professional customer experience.
- Follow established warehouse procedures and safety practices.
- Work collaboratively with warehouse, sales, and operations teams.
SUCCESS MEASURES
Performance will be measured by:
- Order picking accuracy.
- Shipping and receiving accuracy.
- Inventory accuracy.
- Customer satisfaction during pickups.
- Warehouse organization and cleanliness.
- Safe work practices.
- Productivity and efficiency.
- Teamwork and reliability.
WHAT WE OFFER
Kepler Canada offers a supportive work environment where every employee contributes to our success, including:
- Competitive salary
- Performance-based incentive opportunities
- Product and safety training
- Career development opportunities
- Collaborative team environment
- Opportunity to grow with one of Canada's fastest-growing HVAC distribution companies
Pay: $55,000.00-$65,000.00 per year
Work Location: In person
