Quality Assurance Specialist
As a key member of the National Quality Assurance team, this role is responsible for ensuring the implementation and maintenance of a robust quality assurance program. Primarily focuses on conducting audits, assisting in the closure of Corrective Action Reports (CAR), and supporting quality assurance program initiatives.
***Please note that we are hiring for two open positions and looking at the Montreal, Toronto, Ottawa and Halifax talent pools to fill these 2 open positions
Section A: Key Responsibilities:
Certified Audits:-
Perform internal audits as a certified auditor in accordance with established audit methodologies and regulatory requirements.
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Conduct comprehensive audits to assess compliance with internal policies, procedures, industry standards, and regulatory guidelines.
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Document audit findings, prepare audit reports, and provide recommendations for improvement.
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Collaborate with stakeholders to address identified non-conformances and ensure timely closure of audit findings.
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Assist in the development and implementation of audit plans and schedules.
Corrective Action Reports (CARs):-
Support the closure of Corrective Action Reports (CARs) by working closely with stakeholders to address identified issues.
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Assist in the development and implementation of corrective action plans to resolve non-conformances.
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Monitor and track progress on CAR closure, ensuring timely and effective resolution.
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Document all CAR-related activities, including root cause analysis, corrective actions, and verification of effectiveness.
Quality Management Issue Resolution:-
Collaborate with the National Director, Compliance and Quality Assurance to resolve quality management issues.
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Provide technical expertise in identifying root causes, developing corrective actions, and implementing preventive measures.
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Assist in reporting on quality management trends and process issues to support continuous improvement initiatives.
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Participate in investigations related to quality control breaches and ensure accurate and complete data collection for trend analysis.
Training and Compliance:-
Assist in delivering training sessions and workshops to promote awareness and understanding of quality program requirements.
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Provide technical guidance and support to departments on training needs related to quality management.
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Ensure managers and staff are kept informed of regulatory requirements within the scope of the quality programs.
Record-Keeping and Data Management:-
Maintain accurate and up-to-date records of audit activities, corrective actions, and other quality program documentation.
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Manage databases and information systems to support audit findings, CAR closure, and trend analysis.
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Ensure compliance with data privacy and confidentiality regulations.
External Audits and Certification:-
Support external audit activities, including coordinating with external auditors, providing necessary documentation, and participating in on-site audits.
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Assist in the preparation of materials and responses for external audits.
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Collaborate with stakeholders to ensure compliance with certification requirements and industry standards.
Process Improvement and Updates:-
Review and recommend updates to processes within the quality programs based on audit findings, regulatory changes, and industry best practices.
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Collaborate with stakeholders to implement process improvements and ensure adherence to established procedures.
Stakeholder Communication:-
Conduct regular meetings with stakeholders to communicate audit findings, CAR closure progress, and updates on quality program initiatives.
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Prepare reports, presentations, and other communication materials as required.
Safety and Compliance:-
Demonstrate a strong commitment to safety principles and practices.
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Liaise with the Health and Safety internal community to ensure compliance with safety regulations and promote a safe working environment.
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Participates in annual Emergency Response Manual training.
