The Credit & Collections Specialist supports the company’s financial health by managing customer accounts, collecting payments, and helping resolve billing or credit-related issues. This role works closely with customers and internal teams to ensure accounts are managed fairly, accurately, and in line with company policy.
Success in this role comes from strong communication, organization, and a customer-focused mindset, along with meeting key performance targets such as DSO and past-due balances.
Key Responsibilities
Collections & Account Management
- Manage a portfolio of customer accounts to ensure timely payment.
- Contact customers to follow up on overdue balances and resolve payment issues.
- Maintain accurate notes and documentation of collection activity in Sidetrade.
- Review payment history and account activity to guide collection efforts.
- Provide regular portfolio updates and reporting to management.
Dispute Resolution & Credit Support
- Investigate and help resolve invoice disputes and deductions.
- Reconcile customer accounts and request appropriate adjustments when needed.
- Review credit limits and recommend updates based on customer history and risk.
- Escalate accounts to legal or third-party collections when necessary.
Order Release & Internal Collaboration
- Review and release blocked orders while managing credit risk.
- Work closely with Sales, Customer Service, and other internal teams to resolve issues related to orders, deliveries, or billing.
- Support smooth order processing by setting appropriate credit parameters.
Customer & Team Collaboration
- Build positive working relationships with both internal teams and external customers.
- Communicate professionally and clearly at all times.
- Contribute proactively to team and company goals.
Qualifications & Skills
- 3 – 5 years of experience in a similar credit, collections, or AR role (B2B preferred).
- Strong communication and organizational skills.
- Comfortable working with Excel and Office 365 (intermediate level).
- Bilingual English/French is an asset.
- Experience with AS400, Sidetrade, or customer payment portals (e.g., Ariba, Retail Link) is an asset.
Bunzl Canada Inc. (bunzlcanada.ca (https://bunzlcanada.ca/)) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl (http://bunzl.com/) plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!
Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
