Position Summary
Reporting to the Division President, the role of the Director of Operations is responsible for driving operational excellence, ensuring seamless production and delivery in a dynamic environment. The Ideal applicant must be a seasoned professional, adept at optimizing end-to-end manufacturing processes and a strategic leader focused on efficiency, quality, and cost-effectiveness.
Key Responsibilities
Safety
- Work closely with the safety manager and branches to ensure compliance with policies, procedures and continuous development of safety standards and processes.
- Ensure management support and compliance with fleet, site, facility, training, meetings, communications, HS committee’s and monthly requirements.
- Assist in the development of new processes and policies to maintain a safe and healthy workplace for all staff.
Customer Service
- Oversee customer service and store operations management by maintaining service standards and building customer relationships.
- Utilize internal reports, processes, and procedures to help provide superior customer service.
- Assist managers with inventory needs when required to satisfy customer requests.
- Perform verification and safety checks of internal processes for shipping, orders, and site delivery QC.
- Ensure completion of monthly FCSR requirements.
Efficiency
- Regularly visit yards/ sites to perform audits on activities and performance.
- Perform all functions of operations processes and operate all related equipment.
- Prepare schedules, track volume demand, and establish priorities and procedures to meet business demands.
- Track, measure, and report on operational effectiveness and then investigate and resolve issues.
- Ensure shipping board, payloads, build up squares, and order auditing processes are completed.
- Identify areas of needed improvement to achieve our goal of on time, one time, every time.
- Assist in target setting and investigating staff KPI management.
- Monitor daily operating metrics to ensure employee efficiency and adherence to company policies.
Teamwork
- Motivate, lead, and develop Operations Team.
- Manage any territory Operations management, Driver Development, Equipment and fleet managers, Operations managers in direct relation with the ROM.
- Provide clear direction, objectives and updates to team members and managers to ensure an elevated level of effectiveness.
- Manage coordination of the shipping, warehouse, operations, and delivery teams.
- Conduct reviews with each team member utilizing pre-determined metrics.
- Track direct report goals and ensure utilization to maintain and grow employee engagement.
- Participate, plan, ensure active in required development engagements with team and customers (events)
- Travel as required to other branches and divisions.
Fleet
- Ensure vehicle maintenance program is in place and followed.
- Maintain the equipment audit schedule.
- Participate and manage the CAPEX plan in conjunction with the ROM’s, Fleet manager and COO.
- Ensure the correct licensing and annual inspection paperwork is on file and available in the company vehicles.
- Ensure process for invoice and quotes reviews
- Assist with fleet challenges and moving needed equipment around to accommodate sevice levels and volume.
Facility
- Ensure yards, warehouses and equipment are maintained according to company and government standards.
- Ensure that their HVAC/loading dock/first aid facility and cleaning schedules are up to date.
- Work with safety manager to ensure the completion of a fire drill at minimum annually in every location, and the correct number of first aid staff is maintained on shifts.
- Maintain correct visible safety markings on warehouse floors and all build up squares and loading zones.
Financial
- Closely monitor company expenses to ensure fiscal responsibility.
- Work within operational budgets on people, facilities, and equipment to ensure the correct OPEX controls are in place to allow for required net margins.
- Ensure profit maximization while maintaining top level customer service.
- Ensure finance management and compliance with budgeting process in all yards.
Inventory
- Ensure that the correct receiving process is followed.
- Participate in quarterly inventory counts.
- Investigate losses.
- Ensure the write-off material and internal use standards are upheld by managers.
- Work with the CFO/Div heads to ensure the correct inventory turns are achieved
- Work with the departments to ensure deadstock is properly managed within targets
Skills and Qualifications
- Bachelor’s degree or equivalent experience and knowledge required.
- Proven experience in operations and manufacturing leadership roles, preferably in the building materials or construction industry.
- Strong strategic thinking and analytical skills with a purposeful mindset.
- Excellent communication, negotiation, and people skills.
- Demonstrated ability to lead and inspire cross-functional teams.
- Record of successfully meeting customer needs while maintaining cost-effectiveness and groundbreaking profit margins.
- Ability to travel as needed to build and maintain business relationships.
- JWSHSC training and certification.
- Certifications in first aid, forklift, fall protection, WHMIS and other applicable courses.
Benefits
- Health benefits including drugs, practitioner, dental, vision, disability, and life insurance.
- Retirement savings (pension or other) are provided.
- Perks - Company discounts (mobile phone, gym membership, etc.), training programs and opportunities for career advancement, group events, and more.
If you feel we are a good fit for your career goals and skillset, we invite you to apply and look forward to reviewing your application. As part of the GMS Inc. family of companies, you can launch your career with a North American building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.
We are an equal opportunity employer.
Job Types: Full-time, Permanent
Pay: $125,000.00-$145,000.00 per year
Work Location: In person
